Customer service and attention to detail was amazing. We felt so taken care of and they took a lot of extra steps to make our stay special (we were celebrating my partner's birthday - which happened to be on Christmas). Thank you so much to all the staff that helped us!

We loved everything - we wish we could have stayed longer but it wasn't right for our budget.

Loved the rooms, the spa, the fitness facilities! The staff were so kind, especially at the Spa reception. Also the restaurant and food was amazing

The mind changing backpack never contained any juice as advised, only water

Beautiful remote location with lush garden and great Spa. Everyone was very friendly and helpful, especially Chris!

Food options are very limited.

it was quiet, clean, beautiful, and the staff were amazing.

NA

Off-season = l

Esthetics, neatness, peaceful

Everything was amazing

Food prices are a bit high.

The place

The equivalent between price and hospitality comparing the rate and the standard from what I’m paying for . They promesa to be a luxury hospitality and they charge like if they were but they are far less

Spot, facilities and amenities

The service, the staff. For such amazing property, the service was very poor and unorganized.

Right on the beach, quiet and calm environment. Amazing food, friendly staff. Beautiful grounds with daily yoga and amazing spa. A true oasis, we will definitely be back!

Just a few suggestions for the hotel. 1) music at the pool...read the room! No one wants to hear house music at 11am while everyone is just chilling/reading/drinking coffee, it was jarring! 2) the hotel could improve options for exploring nearby area. We stayed for several days and were eager to explore nearby Todos Santos, however, the hotel doesn't have many options for travel arrangements if you haven't rented a car upon arrival. The only option is to rent a private driver at $400 round trip (!!!!) which makes going out to dinner quite the event! It would be great if there was some sort of shuttle running continuously on a schedule from the hotel to Todos Santos and/or nearby beaches, there's so much to explore in the area! There's a super cute restaurant up the dirt road maybe 20 minutes walking from the hotel but the walk is very unpleasant, narrow and bumpy, so there's almost no way to get to it! It made us feel stuck at the hotel. We'll definitely rent a car next time.