The Staff were extremely helpfull on check -in and helped with our luggage and gave us information on the restaurant times, which was in the Protea hotel next door. Our room was spacious and very comfortable.

I thought I booked a room overlooking the river as that was an option but we got the main street view. We decided to leave it at that. We ordered ice which took about 30 minutes for the waiter to come and give us wine glasses and tell us he didn't have ice. He would go get it across the road. After another 10 minutes we decided to go across ourselves and passed the waiter in the street with our ice. He was obviously preoccupied even though the hotel was very quiet. Breakfast started a bit late for us.

Staff members were very friendly as well as the security guards ♥️♥️

There was a couple next to us who were fighting... even though we called the reception area to come and assist, they did not come immediately. The fight went on and on to a point of us calling again. That was very traumatic for the kids and very disturbing because it was late at night.. 👎👎 It seems as if they were having a party, they were making a lot of noise with their friends. we couldn't fall asleep. Then when we went to Zest restaurant for dinner we were so disappointed with their new menu.. we were very disappointed and ended up leaving for takeaways.

The Oasis is centrally located, which made check-in easy and seamless. They requested a copy of my driver's license and verified the booking on Booking.com, and that was it. The breakfast provided was good, served buffet-style, and included options for eggs prepared by the Chef. The check-out process was also easy. We packed the car between the hotel and its neighbouring hotel, and it was safe.

There is a need to upgrade the TV for good quality of those attending business meetings.

Breakfast was good, staff friendly and helpful, everything was very clean and well kept, hotel had a great central location in the Town, you were close to all the attractions in Upington.

I didn't like our room view, I thought the hotel was quite quite and could have located us with a river view room instead of a street view. I thought they were also missing a bar.

Staff went all out to make sure our needs were taken care of. From late check in, late dinner and early breakfast packs which were ready at the agreed time. The facility itself was great value for money. We had a family room for a family of 4.

I was a little uneasy about parking area but I was given all assurances that it was safe.

The breakfast offered was exceptional and we were served by an attentive and happy team. We have stayed here previously and enjoy the facilities as well as the welcome received by the reception team as well as Elton who engaged with us whilst assisting us with our luggage.

The only negative I have was reported on my previous stay but I found it the same on this trip, is that the window sills outside the room should be swept clean of bird poo, it might not be an easy job but it's unsightly.

Thank you for the room upgrade (without additional costs), much appreciated. I've visited the Oasis several times and it just gets better and better with each visit. Friendlies of the front desk and breakfast personnel top of the range, keep it up ladies and gents, we see your efforts and it is much appreciated👌.

Nothing.

Room service available for supper which is very convenient after a hard day of work. Staff very friendly and rooms are super comfortable

Parking in a public area although security was available. It would be an added benefit if the room fridge could include cold bottled water especially in summer

The room and Breakfast were great.

The bathroom had a glass sliding door and was not totally frosted over, leaving little privacy from the other occupant in the room if you sat on the toilet. If they frosted the whole door it would have been better.

Everything was really good!The staff was really helpful and accommodating!..I would just prefer the room to have a microwave as I love eating late at night and going all the way down for the kitchen is a bit uncomfortable.but other than that really good service.

No microwave in room