The staff is amazing, especially the ladies who worked in the front desk lunchtime on the 30th of June, so friendly and service-minded. The breakfast is good and varied and always kept fresh. The room is spacious and well-planned. The infinity pool is quite small but adds to the experience.

The room is somewhat dated and the air-conditioning old and difficult to control. A manual in English could facilitate that problem. The pool area is not staffed until in the late afternoon and if you go there when it opens you have difficulties getting towels and cannot order food or beverage. At the same time you are not allowed to bring your own beverage like a water bottle because when the staff arrives they immediately tell you that you cannot bring your own.

Best hotel we've experienced so far with our two kids (toddlers). Mattresses on the floor for a lower risk of fall injury (yet not futons so we don't have to roll them up), toys to entertain them inside the room for hours, our room even faced the sea (even though our booking stated city view), a very convenient dropoff and carpark, very friendly/polite hotel staff, and decent fried chicken for a late dinner without freezing outside! We didn't even try the heated rooftop pool during our stay, but it was open!

Only that there wasn't any laundry option (we are used to packing less and washing often) inside the hotel. Tho the 24 hour laundromat was only 2mins drive away, it did mean one of us had to step away for a while to do laundry. Hotel would have been perfect with a little coin-operated laundry room, we will definitely always choose to come back regardless just cos of the kids room tho!

The hotel is located about 20 minutes away by taxi from Jeju International Airport along the north highway next to the coast. It can be reached by taxi or by bus with a convenient stop just outside the hotel. The hotel itself was very clean and the room was very spacious with comfortable beds. The staff was also very friendly and helpful. The swimming pool was clean and the environment was friendly and enjoyable.

The overall experience was great. We didn't have any issues with the room. Perhaps the only downside is that it is about 30 minutes away by bus from the airport. But transportation is already a bit tricky in Jeju.

Although our room is on the lower floor and in front of a rather busy street, we can see the sea and sunset through the big glass window. The room was sound proof and provided us with a quiet stay. We truly appreciate the high-tech toilet bidet and the heated bathroom floor. The room was comfortable for our 4 nights' stay. There are many beautiful places to visit at Jeju such that we did not have time to use the infinity swimming pool and enjoy the beautiful rooftop hydrangea garden which overlooks the sea.

The housekeeping could be improved as the carpet needs to be cleaned well and one comforter has a small tear. It would be better if the hotel could provide wall towel racks at the bathroom especially as it is a family room, used by 4 people. A laundry self-service area would be great to have too.

Staying at Grabel was a really positive experience (especially after two subpar accommodations before it). The room was spacious and clean with nice linens and all the required amenities. The hotel is not far from the airport yet close enough to public beaches and transit (one bus station is right outside the doors and the other is 3min away). Going to Jeju-city and other parts of the island was very convenient. But a special mention goes to the breakfast menu. First of all it changes three days in a row so you're not sick of it at the end of the week, but what's even more important, both the selection and the quality of produce is superb! I couldn't stop gorging fresh pineapples every morning. And it's available from 7am to 10am which is quite rare in South Korea for some reason (usually it's just 7 to 9am). The order-in service was also fine albeit considerably overpriced (even still water was 1000KRW per 0.5L).

Not much. If I really wanted to complain I'd mention that the staff's English skills were not that great. There was also no laundry service whatsoever. Not even a self-service one. That was a letdown. There were just a couple of TV channels that aired movies in English, no international info&news channels (at least no English ones).

Clean, spacious rooms and beds, our bathroom had a shower and a bath. Breakfast had a good variety. Great location and free parking. Multiple restaurants and cafes in walking distance. Beach around 20-25 minutes by car. Rooftop pool and restaurant/bar was gorgeous with an amazing view, especially during sunset.

The sink was separate from the toilet which was a bit inconvenient and there was no hand soap, only a bar of soap.

Nice heated water pool with great view. Good restaurant. Nice to CU is just right beside the hotel. Big room but you have to choose your view when booking. (sea view or town view). Very friendly staff.

Unfortunately u cant bring outside food and only eat the hotel restaurant which close at 9pm. Other than that everything is fine. Bring your own towel if you wish to use the pool otherwise you need to pay for the towel.

The room was large and clean. The facility looks new, but the interior appears worn. The breakfast was good and the staff was helpful. The hotel was near the ocean, however pretty far from the center. I recommend the car rental, the parking lot is huge and free. It's getting full around 6-8pm.

Generally there was nothing drastic maybe except our room smelling of cigarettes which of course is prohibited.

The hotel was very nice and I had a sea view. The room is big and had 3 beds and still there was some space. The bathroom was big and comfy. The swimming pool on roof top was nice with water at good temperature. The hotel had an underground parking lot which we did not use as there was a parking spot next to hotel which was reserved for hotel guests. The breakfast was very good with lot of options. Bust stop to city was just outside the hotel and it had 2 convenience stores on each side.

Nothing specific. I was traveling with a young kid so nothing for him to do other than swimming pool.

Clean bathroom and beds, wonderful stay with my mum, cattle for making hot water, wide table, comfortable sofa etc. Bus lines to different resorts and international airport are just at the gate of the hotel. Very convenient for us to go around. Tasty bbq behind the hotel.

Tv doesn’t have international channels.