We very much enjoyed our stay at the Phoenix Hotel. The rooms were very big and could accommodate all of our stuff. The ease of walking to the get to the ski slopes was incredible! I love the premium day pass, which included equipment rental, all day lift tickets, the sled park AND lunch! So convenient! They also have a good selection of slopes for various ski levels. The staff were friendly and always helpful. There are 2 convenience stores on property, which was handy for snacks. We really enjoyed the activities at the Central plaza each evening- karaoke, billiards, bowling.

One of our rooms had a dirty coffee cup and the convenience items (ex toothbrush) had not been replenished. Both rooms only had 1 bath towel (despite being 2 twin rooms). But, I must say that when I brought this to the attention of staff, they were quick to fix it and very apologetic.

It is quite new, clean, the restaurant on the 3rd floor has a good selection of food, the aprés ski experience in the lobby lounge was exceptional because of the amazing brass band.

The quality of food at the buffet was good, but could be better, particularly for fresh fruit and the waffles and pancakes could have been better. It would also have been nice to have a covered path to the ski school and ski rental buildings.

Great location overlooking the slopes with very easy access to them - super efficient. Room was clean and spacious, fabulous views. Cleaning staff was very sweet lady. Good bath tub for after skiing ! Breakfast good & food downstairs also simple but very well prepared.

Bed was a double - felt small and could do with more bedding like extra blankets.

Very helpful in arranging my stay, I had to change the date and got help very fast! My booking was for 2 people, but I was travelling alone, so at the breakfast I was offered a lunch box to take out due to me only using one breakfast pass. I appreciated that very much!

The fitness center was closed "due to renovations", but there was no renovation, only a sign to say it was closed.

Rooms were spacious and ID was modern Buffet hours were long 0730-1300 Snow village was a blast There are small eateries just opposite of the resort

Carpet in the room didn’t seem very clean. Queue for breakfast was very long, especially on weekends up to Tuesday

Spacious room, good food, all things nearby, helpful staff. Have coin laundry in the next building.

We had very big room with large living room and small kitchenette. I wish they have microwave and a bit of cutleries. We bought some food from convenience store, but there was no opportunity to use it. Though there is a microwave in the common space.

great location and for our ski trip. room has excellent view and spacious for all our fat gears. beautiful hotel with great and comforting feel.

The room was cold near the windows which does not block out the wind or the cold temperature. heater works well however then you are dealing with part of the room too hot and dry. Housekeeping - the tables left dirty and sticky on a daily basis, even from when we first checked-in. kids blanket on bunk beds were never made on a daily basis for the entire stay.

All of the staff are very friendly and helpful.I joined In The Soop package this time and the hotel gave many gifts for us.It’s amazing to visit BTS in the soop house. Breakfast is delicious and various. We also booked the BBQ dinner and enjoyed it. It’s my best memory in this Korea trip. I love Phoenix Pyeongchang Hotel sosososo much! Highly recommend.

Everything was amazing starting from the lobby to the facilities, we had an unforgettable time, we wished we could stay longer.

the hotel offers bbq camping that we wished we could book one, but as muslim we couldn’t because they didn’t have halal food or sea food to grill, even in the hotel restaurant it was so hard for us to find something to eat. they were so kind with us but we wish they offer more packages for people who eat certain kind of meat. but we still loved the stay 👍🏻

The views from the room were beautiful, the rooms were spacious, the beds were very comfortable, and the breakfast was one of the best I've had in Korea! The location is the best and there's a great variety of things to do and places to eat.