Staff were very responsive to pre-trip questions. The location was excellent; exactly the right part of town to be based in, but still nice and quiet.

The check-in process took soooo long, it was almost comical, but arriving quite late, after a long journey, when you just want to go to bed, it shouldn't take 15 minutes to locate a member of staff, and then 25 minutes to check us in! There were no little extras in the room, such as tea/coffee sachets, mineral water, or even a welcome pack such as info about the twin or even the WiFi code. This was not a huge problem but would have been appreciated

This hotel was well located right in the centre and close to the beach and had a garage in the property for car parking (extra charge, must reserve). Staff were helpful and friendly. The room wasn't big, but had all the essentials and mine had a terrace. I think the hotel was well designed, built with quality materials and would have been very modern when opened. The elegance now is a little faded..it wouldn't take a lot to up date it. But I would recommend it as a well located and comfortable stay, with lots of restaurants, cafes, shops etc right there.

The property is centrally located to many restaurants and the beach. The staff is extremely helpful and knowledgeable. The parking is very secure.

The bed was a bit uncomfortable. The air vent in the bathroom was dirty.

Proximity to shops and beach front, cafe next door with lots of resturants close by. Parking available, at a price underground at the hotel, as it was high sesason and parking was almost impossible to find.

A fridge would have been helpful.

nice quiet residential area with plenty of free parking on the street

air conditioning was not working, button would not switch on or off, probably disabled due to the time of year

Its location, only 2 blocks from san lorenzo beach. In a quiet area.

Staff location cafe area great

Location great, staff friendly and welcoming. The room was spotless clean.

Just would like tea/coffee facilites which would have made it perfect. Also maybe a mirror at the desk.

This is our second time staying at Hotel Arenas and will return again next year

Clean and good commodities