The hotel is located just next to the ski slope (the slope was closed due to the lack of snow, but the hotel was still an easy reach). The staff was friendly and you felt like a valued guest. The whole place makes you feel like being in a small mountain hut, but with all the amenities of a good hotel. Food was excellent, view and location anyways

if the hotel staff could produce snow (instead of delicious cakes), they would have produced it for us. But hey, not their fault there was not enough snow

The staff and service was amazing. Best in our entire switzerland trip. They really went above and beyond to make your stay comfortable. Location views were magical. Freshly baked goods in house for breakfast

The hotel is quite inaccessible, especially with luggage. Coordinating snoemobile pick up was challenging at time with the language barrier. Having to pay per person each ride seemed a bit much. The room was not advertised clearly as 'shared bathroom' facilities. Although facilities were very very clean. We had no idea this was going to be shared. Other listings on booking.com do specify ib the titles as 'shared bathrrom'. So given the above the price per night was high

the restaurants and staff were amazing, we will definitely come back. The location is unique, especially breakfast in the sun with our family was precious. The rooms are basic and beds are firm, but it made up for all the rest

beds are firm. We couldn't use the snowscooter on our return (only available before 9am and after 5pm), whereas our daughter was ill. this is something the hotel can't help, but something to take into account.

Lovely staff, atmosphere, charming location.

As mentioned by the other reviews, this hostel has thin walls, so a calmer and quieter music at the restaurant should be chosen so that it doesn't come to the rooms. Also the mattress is hard as wood... But yes, it might be the price to pay to get such charming spot in the Alps

Amazing staff and great location if you want to go skiing in Arosa and be one of the first on the slopes. Food is good and their cheese selection amazing.

they could provide some soap or shampoo im the showers or at least in the rooms to take to the showers.

Hospitality, alp-chic style, food

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missing soap in the shower unfriendly and unprofessional staff missing lock for the bedroom, couldn’t close it

The view

Size of room, no tea or coffee making facilitates in room. Menu not very family friendly

Breakfast was of quality ingredients. Location is picture perfect.

Service was miserable. We were not made to feel welcome at all. Staff lacked passion. Go for dinner to experience the lovely location but do not stay over. Even then be careful with pushy sales to make you spend more.