Everything! My faith in Swiss hospitality is restored, even at this price! Generous for a Swiss hotel from free valet, parking to goodies in the room and spa. Free car service around town. You are greeted as their most important visitor, luggage and car are whisked away and you are give a tour of the facility before being taken to your room. And what lovely rooms in terms of view, space and decorations. So much storage that you have no excuse for leaving anything out. Free mini bar is replenished and you can ask for tea etc. stupendously comfortable beds. Breakfast is amazing with huge buffet, with better than most selection of fruit ( 10 types of cereal ) and fillings. Bread especially the croissant is perfect . And you can order fluffy eggs or crispy (really) French toast etc. We greatly enjoyed their private railway up to the first plateau. Automatic on demand, a unique experience. Staff are brilliant (only failing to greet you by name perhaps) with terrific and patient advice. On leaving, your car comes back, luggage is put in and you are give plenty of water for the trip. All in style. (And really we have no connection with them!) If you read my other hotels, you would see I am usually quite harsh unlike many sycophantic efforts.

Too short a stay!

We loved the big and beautiful room with every detail to make you stay unforgettable. The staff is very friendly and supportive. We loved the live music every night with the piano, it made the atmosphere very relaxing and charming. The private transport to the mountains is truly amazing and having all the cable cars included as well. Also they have private transport to the city with very nice and comfy cars. The breakfast was amazing, very delicious.

The water at the Spa, we find it a little bit cold, not nice for us to stay for longer. Also we didn’t understand how the water circuit works.

The hotel location was excellent for skiing - ski in/ski out. A bit removed from the center of town, but still within easy reach. The hotel was a typical Swiss Grand Hotel, with a mixture of top modern (Spa area) and 20th century Nostalgia (lobby design). The rooms seemed freshly renovated and where very spacious with excellent view (South side), a pillow menu, turn down service, a spacious bath(room) etc. Top notch! The breakfast area was good, with ample choices and on demand egg order service.

The water in the main swimming pool was not too warm, especially in the whirlpool area. The hotel guests are quite reserved and distinguished, proper for a Grand Hotel. Not so much for families or bachelors :)

Great hotel for a relaxing holiday or mini-break. The location is very good and the infrastructure is very well kept and maintained. The room (junior suite) facing South has excellent views and the Spa and Pool area is very nice. The staff is courteous and attentive and a special thanks to Severi for the warm welcome and especially to Cristina and Matias at the Collina restaurant who were excellent and with their attentive service made us forget an earlier disappointment at the main restaurant.

Room was very clean. Location is perfect. We really enjoyed walking around the hotel. We also find the private funicular is really convenient. We liked the food and the staff were very friendly. The evening piano was also really romantic. Spa and sport facitilies were fantastic. Private spa suit was fine and it has a nica sauna and steam bath.

Early in the morning, we heard a frequent loud crackling noise most likely coming from the window frames. There was not many options for salad only cucumber and tomato. There was no avocado. :(

Not sure where to start! 1. Room was perfect, I loved the bathroom set up with shower and separate bathtub. We had a mountain view, so it was just gorgeous to see how weather changes in the mountains. 2. SPA was just perfect! It's in the Vogue Top 100 around the world and it is indeed incredible! I was there several times per day. 3. Private Funicular and day pass for other cable cars in Arosa - perfect option for summer hiking activities. 4. Grand Restaurant - compliments to the chef, as everything was delicious. I still remember blackcurrant tart and the Apricot dessert. 5. Everybody meet you with a smile and really want to help you with any possible question you have during the whole stay. Very nice people work there and it is very rare in the hotel industry!

None :) Really nothing to mention here.

Tschuggen is an amazing place to stay in Arosa. The staff is super friendly and the atmosphere in the hotel is casual luxury which I personally appreciate a lot. A highlight is definitely the hotel owned "Tschuggen Express" bringing guests directly from the hotel up to the mountain. Hotel provides sledges for guest and has an inhouse ski rental. The food and bar is great.

It is a family place and I like that but for the SPA it would be great if there would be at least 2 hours a day which would restrict it for kids so one does not feel like being at a public swimming pool but in a SPA.

You can clearly feel that it’s a high class hotel. From all the comforts, kind staff behavior, services. Extreme cleanliness, which in general is hard to get. Great breakfast. The nice view from the panoramic windows of the room. The big Spa area, even if the included ones are just the upper floor with the big pool divide in section and the half floor with saunas. Arosa Card.

The room felt a bit hot late at night, but maybe I didn’t get how to use the thermostat. I was hoping for at least another small pool area, that usually gives a simple feel of variety.

Architecture and design of the hotel is exceptional. Breakfast was excellent, wide range of choices and lot of specialties from the region. I expected maybe little bit more from the dishes ordered from the menu (separately from the buffet). I really appreciated that the hotel offered transport to town for us, there was no need to use our car.

The staff issued invoice with the mistake (sum was not correct because cake was missing), they apologised but did not issue corrected invoice. I expected corrected invoice to be provided to me.

My stay at the Tschuggen Grand Hotel was made exceptional thanks to the incredibly helpful and attentive staff. From the moment I arrived, everyone went out of their way to ensure I had a smooth and enjoyable experience. The hotel's setting and amenities were also top-notch! I highly recommend this hotel for anyone looking for exceptional service in a beautiful, luxurious setting. Also big thanks to the guys at the breakfast, amazing and professional service ❤️