Absolutely the best aspect of this place is the staff, very professional and friendly. Over the five days we were there, we came to know Josephine and Vincent, running the restaurant, both people who one looks forward to seeing. Food was mostly very good, sometimes excellent. Some delicious curries, and we were happy to see Tanzanian ugale and maharage on the menu. The rooms are OK, but you might want to request a spot to the rear, away from the parking lot and street, possibly with a window providing more natural light. The pool is a great extra. The location is central to several places worth visiting, such as Matureni Falls, if you are interested in more than Kilimanjaro. We would definitely return.

Personal service was great, but management could pay a little more attention to detail. There was no safe in the room, and a dead lightbulb on the veranda was never replaced. Most rooms are dark with little natural light, as noted, perhaps better to the rear, away from the parking lot. I would also suggest that the hotel leave a sign in the bathroom indicating that towels on racks need not be changed daily. And finally a second towel rack of the same type would be helpful.

Beautiful garden and very friendly staff. It is situated outside Moshi in quite area. Accommodation was very good. it was clean and furniture looks amazing. Wifi was good. Food was also very good. I strongly recommend this hotel.

They could not charge our stay as it was written on the booking.com, so it made a problem for us as we left some $ on a specific credit card. Also their terminal didn’t work so they insisted we to pay in cash. Eventually they tried to charge the card but informed us about additional fee for card payment. After we insisted that we should not pay anything in addition and that was not agreed, they did not charged us that additional fee and succeeded to charge the stay. But that was not how it was agree via booking.com, nor what we counted on.

The property was beautiful and the staff were amazing! The biggest problem was that other than the waterfall and coffee plantation Moshi does not offer a lot to do. If you are going to climb Kilimanjaro or going on Safari this is a great place to start. If this is your main destination, I hope a LOT of relaxing is your plan.

This charming hotel is so clean and comfortable. After climbing Kilimanjaro, it was the perfect place to unwind and relax. The service is exceptional from Omar and Losam at the reception who welcome you to Ana who provides excellent massage. I also appreciated Angela in the restaurant - and the food is out standing. I had buffet breakfast and dinner both days and the variety of selection is amazing.

Nothing

This property exceeded our expectations. My husband and I felt very at home and absolutely loved the staff. There were many small details that made our stay even better like the electrical outlets in our room that was already universal so we did not need an adapter for our electronics. We love that we did not have to pay for filtered water to drink and that the property was eco-conscious with no plastic bottles, etc. The restaurant was phenomenal with many different options from Asian, to Indian, to Tanzanian food. Everyone was very helpful. We will definitely stay again.

There was nothing that we did not like. It truly was the best accommodation we have ever had in Moshi. We will not stay any where else.

All staff were welcoming and attentive. Omary was especially helpful and kind.

I probably planned one too many days to arrive prior to my safari. There is little to do in Moshi if you are not climbing Kilimanjaro. This is a wonderful property to spend a day or two to recover from a long flight before moving on.

The lodge staff and grounds were lovely. We extended our stay from a planned climb of Kilimanjaro. Exceptionally relaxing both before and after our climb.

We ate primarily from the buffet. Food was okay but not brilliant. The wait staff was lovely.

Very nice rooms and beautiful green areas.

Entrance rood is bit uncomfortable. Hot water per room barely enough for one shower.

very nice garden and friendly atmosphere very good food nice, cozy and quiet rooms with terrace

the pool was a bit dirty

The way Booking.com handled this booking is what could have been better - charging a room/bed tax which is fraudulent (and still no satisfactory response from Booking.com)... and posting misleading information. I doubt you care but Chanya Lodge handled everything well.