Lots of things for kids to do, and we loved the kids disco. There was a little Zoo there which we loved. Not sure if it was intentional as nobody cared that the rabbits, chickens and ducks were just wandering about free. The member of staff serving the ice cream and smoothies was so lovely, would greet us everyday. We didn’t do any excursions as there was enough things to do within the resort. We had a lovely family massage in the spa.

Not really a dealbreaker as i would go again but more of an observation. There was an overwhelming number of Russian guests so a lot of the entertainment was geared towards them. The entertainment staff were from Kazakhstan and spoke perfect English and were visible and nice but with not many English families there to engage with, we did feel like a minority. Like I said despite this I would still go back.

The facilities were just fantastic! There was something for everyone to enjoy! Pet Zoo, Swimming Pools, Slides, Funfair, Gyms, delicious food, great staff entertainment, Disco and endless food, cocktails & mock tails throughout the days! Friendly staff and cleaners. Our room and views was beautiful!

The lifts had broken down a few days while we were on holiday. It wasn’t great especially when we had to carry our suitcases in the heat and walk up the stairs after having a good evening out.

The building was big, clean, and very nice design and comfortable interiors , we were very happy about everything we had there. the room, service, food and the childs also were happy, we wanted to stay more but unfortunately the rooms were fully booked.

I liked the diversity of food, unlimited drinks, the pool bar, the fast food bar at the beach, the rooms with comfortable beds and entertainment activities like water park and others

Nothing.

Size and facilities

Everything is easily accessible, the staff are helpful. Customer relations team and especially their manager - ILHAN was the best thing about the hotel, he was able to help me with a difficult situation and was super professional and understanding.

The hotel is a bit “tired”

Only the open space at the back of the hotel building

- Very poor in terms of hygiene and cleanliness, rooms are not cleaned everyday, cleaner does not sweep the floor, to;it are not cleaned everyday, bed sheets not changed for a week, towels are not not changed everyday, same towel are put back on the bed. Rooms furniture are not cleaned for a week, cleaner only come in the room and just do the bed with the same bed sheet and go and not other cleaning done. - Hotel corridor are smelly as there is carpet along the corridor which are dirty and filthy and smelly. - Very bad smell odour from the drains around all eating areas, feels like we are in a sewage site. - No internet and Wi-Fi facilities in the room -Boring animation every night.

everything was terrible about the property, when first arriving the reception staff were very disrespectful especially a gentleman with glasses who put us into a staff bedroom at first which was horrific. The rooms are dirty and old, the beds are not comfortable what so ever. overall the service is just very very bad, there is hardly any drinks, the bar staff are disrespectful towards kids. The pools are very dirty as they are not cleaned at all. I just dont recommend this hotel whatsoever from the first day i arrived i wanted to leave.