Kayakapi Premium Caves is a wonderful base to explore Cappadocia and has everything a traveler could want - large, incredibly well appointed cave suites; an excellent, extensive breakfast; amenities galore - from the gym, to a spa/hammam - and an exceptional view! But what really makes the place special is the staff and the level of service they provide. We worked extensively with Nihal in the main office who cheerfully helped us with all our tours, transfers and all the myriad of questions and requests we threw at her!

The only minor quibble we had was the in-room wifi, which required continual re-logging into and was highly variable in signal strength. I'm sure the staff would have fixed it for us and also I suspect the stone in the cave has a big impact on wifi signals too.

Hotek Kaya Kapi was not our first choice. A Cave Hotel booked four months in advance canceled our booking and Kaya Kapi happened to us. In thirty years of our travel, we would count it as first among the best in terms of a very special and unique experience. An Entire Mountain of what was once many cave dwellings, has been converted to grand suites and apartments. We were given a round of the hotel and our apartment. In the living room we were shown the cave dwelling as it was before converting it to a grand apartment with a Hamam. We were shown where in the old cave we stood as we looked at the old photo. It was a grand experience, a travel in a time capsule. The apartment maintains the old roof and the niches and corners as they existed in the cave dwelling. The Apartment is beautifully designed with antique furniture with plug points at many places. It is the first hotel where I found a charging port on the bedside win a charger. That is surely thoughtful. The Location and views from many points of this vast property are beautiful, overlooking an entire village with red roofs that becomes a Fairy Land as lights come up. The hotel has Forty plus go carts to transfer the guests from one point to another and also to the center /downtown which is again very thoughtful, practical. The staff is very warm and efficient. We carry a part of the hotel back home and value it highly. As we were leaving, we were given a set of two coasters [ made of light, white rock] with our apartment name & number and the hotel name engraved on it. Beautifully done. One of the other memories I carry of the hotel is a beautiful collection of Tasbihs of the Promoter who first set up Kaya Kapi. It is surely a blessed place. Serene, Beautyful, Relaxing.

Nothing to say here.

The Majestic Cave Suite we were allocated (Room 102) was wonderful. It was very close to reception but still extremely quiet. It looks like the entire complex is gradually being expanded as additional caves are restored and updated, but we didn't even notice any building works taking place. Golf carts are always available to ferry you around the site as there's quite a drop between reception and the restaurant/bar/pool areas. Highly recommended.

The wi-fi was slow and required you to continually reconnect every time you started up your devices. You also needed your passport number to sign in, at least initially, which is inconvenient. But at least it was free and did generally work. I suspect the speed issues are due to the availability of the necessary infrastructure in the area rather than directly down to the hotel themselves. Switching off while you're on holiday isn't necessarily a bad thing!

We had an amazing stay at Kayakapi Premium hotels this summer. The location, the staff, the pool, the breakfast and the restaurant in general exceeded all our expectations. Not to mention the authentic cave rooms that were very spacious and meticulously decorated. If I would go back to Kapadokya I would stay at Kayakapi again. We have already given recommendations to all our friends and family. If you decide to stay here you should not miss trying the Testi Kebab, a local Kapadokya dish, at the hotel restaurant. Just be aware you have to order it one day ahead. Also a big thank you to the kind staff Duygu who helped our dream come true in organizing the balloon ride. It was truly a spectacular experience!

The only critique we have is that the sound insulation between the rooms was a bit poor. This was nothing that bothered us too much though. Everything else outshined that.

I absolutely love, love, love our stay here. Service was top-notch from email communications, restaurant reservation requests, check-in, check-out, transfers within the property, and transfer to Urgup restaurants. Views from the Maide Restaurant and from any balcony places are simply stunning. The room is both authentic and modern. We booked a Prime Room which is already spacious for us. We are a couple travelling with 2 other couples.

I think the Revithia Restaurant is over-rated. Both food and wine are pretty average. Service is exceptional as can be expected. Veal tail is good, but other than that, the rest are not memorable. The cultural significance of each dish was fascinating, too bad the actual dishes were not.

This was a very beautiful property to stay at. We had booked the Majestic cave suites but were surprised with a free upgrade at check in. What was very interesting is that this hotel is being restored from old cave homes. Our room was very beautifully restored and decorated displaying elements like an old tandoor oven and wine making section that was used hundreds of years ago. Room was very spacious, mattresses very comfortable and we enjoyed the en-suite Hamam. The staff were very helpful and had great customer service. The breakfast was awesome with a lot of variety. Would highly recommend staying at the resort.

Nothing!

Large room, comfortable bed, novelty of cave -room, swimming pool, onsite fine-dining restaurant, valley views, friendly buggy drivers

Lack of natural light in hotel room, complicated light switches, outdated shower, somewhat isolated setting

Absolutely stunning. The room was very special and unique. The pool was warm with beautiful views. The staff couldn’t do more for you. The food at lunch and dinner was really good.

The second bedroom didn’t have aircon and was a bit stuffy. The room was clean but some debris falls from the ceiling. The breakfast wasn’t great.

The cave room was wonderful, very good for watching the balloons. The facility was clean and tidy. The staff are very reliable, always happy to help with big smile on their faces. The restaurant was wonderful, the staff there are extremely nice (especially Omur, Furkan and a young lady with red hair unfortunately I can’t remember her name). The food was delicious and the food recommendations were excellent. I give the restaurant 20 out of 10.

slightly far from night time activities, however the hotel shuttle was available to take me yo any place in the town for free

I feel so grateful and privileged for this one week stay! The historical setting and preservation efforts add lots of character to the place. Staff was amazingly kind and accommodating prior and during my stay. Room was spacious, furnished comfortably and beautifully designed. Food and service during breakfast were fantastic with lots of healthy options and local specialities. On-demand Shuttle service to downtown was very helpful, and so was Duygu from guest relations in facilitating cool adventures in the area. Big thanks to Mehmet from reception who was always there to assist!

Guests should be aware of the property's steep natural topography, but this is really a non-issue with the golf carts that can be summoned to wherever.