Pleasant room, decent size, also decent size bathroom with shower and bath, comfortable bed, nice view over park, and quiet, despite being on a mail road. Bar with fair amount of seating (except when there's an event). Restaurant also pleasant, and generous portions of food. Breakfast good, with a fair amount of choice. Nice fresh grilled tomatoes. Generally a comfortable slightly old fashioned (that is not a criticism!) hotel. Very close to the centre of Narberth. Easy free parking.

One of our party was in a room which had a bad smell from the drains - this was dealt with fairly rapidly, but is obviously an ongoing problem for that part of the hotel. It would have been nice to have some fresh fruit at breakfast. The wine list at dinner was extremely limited, and the bar ran out of sparkling water which was a bit strange. There was an event during our stay (on a weekday) which meant the bar and seating area was extremely busy, and parking not so easy.

Great facilities and the stuff were so friendly. Helena and Sally especially were so helpful with info and the service they provided was impeccable. The hotel itself was really impressive with unique decor. When we return for another holiday, we will be definitely booking here again. Thank you again.

Food options were a little let down. We wanted to book a table sitting outside in their wonderful fire lit table, but kids option were almost none and the rest of the food was more the higher end, not comfort. Maybe if the had more comfort food at a decent price, the restaurant would be more busy.

Good location, pleasant bar & restaurant area. Parking available. Nice white towels, comfy bed. Breakfast menu choice.

Room 9 was very warm and we had the window open all the time. Which over looked big fan boxes. The floor was creaky when we walked in our room. The fan came on when we turned the light on in the bathroom. Bed furniture painted off white with lots of cup stains. Could do with re paint. No clothes hangers when asked at housekeeping room told there was none in the hotel and they were waiting for an order. Had to complain to reception. Staff overall ok, but not great at smiling customer service etc. Ordered my brek 1 egg, 1 bacon & toast. Came out 3 bacon 2 eggs which were overcooked! Staff on shift took it away and said I ll get you another one. Lacked some customer skills.

I arrived a little bit earlier than the official check in time but was very pleased to be granted access to my room anyway. I was attending a local funeral service and the wake was being held here so it was very much appreciated to be able to get changed beforehand. Thank you to the friendly man with earrings on the reception desk! The veggie breakfast was amazing - too much to eat (although I really tried my best!) The lady serving was very efficient and very friendly. I think she had a Birmingham connection? Thank you!

The Hotel is old and must be hard to maintain. That said it was spotless and the antique features are superb!, it was very well decorated and ornate. The breakfast was fantastic the ingredients were very high quality and were cooked to perfection every time. The homemade Welsh cakes are just one example of attention to detail. Staff were very professional and attentive. We were in the main dining room on our first day and then moved to the spare dining room on our second day. The second room is not as spacious or as grandiose as the main room I’m unsure why the change but can only put it down to guests who only stay one night must experience the main dining area?

The change in dining area we were at little confused at, there were other guests there who were also discussing this.

Overall stay was excellent from time we arrived to time we left. Staff very welcoming, friendly and helpful. Room was lovely although I did find the bed a little hard but that just a personal thing. Breakfast was amazing tried different things and all was lovely, fresh and hot. Staff very attentive. Had two evening meals and again lovely, enjoyable and staff again very attentive. This is our second visit and will definitely be back. Special thank you to Jacqueline on reception who was friendly and helpful

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all the staff were super friendly and helpful, made us feel welcome and well looked after. they checked with us while we were en route to check our arrival time so they could make arrangements to leave the key, for example. also very flexible when we were checking out, which helped a lot

The room was spot on; clean, comfortable and spacious, if we're looking for things that could be improved then the only thing that would have helped would be the bathroom extractor fan working!

Friendly kind staff, very quiet at night, room tucked away, easy to find, easy parking, super clean, plenty of hot water, nice atmosphere, less than an hour to harbour for Skomer, pretty town, several pubs (Saturday evening probably worth booking the nicest) Interesting old building with several staircases and unusual layout - lovely

On arrival told big party in restaurant so would have to eat straight away or not at all so opted to eat out - fine as easy walk to town and several options. Needed to leave soon after eight but breakfast started at eight and the only earlier option was “sandwiches”. Opted to try and have breakfast but only immediately available options mini boxes of cereal, white toast (not offered option) but then we did have some yoghurt and fruit/granola which was nice. Having just been somewhere else cheaper with a buffet breakfast with a huge choice of cereals pastries hot and cold meats etc it seemed a bit pathetic for a hotel of this size/cost Tiny TV in room as far away from bed as possible - remote didn’t work and struggled to change channel but that was us just being dopey.

Clean, airy and pleasant room with great bathroom and shower. Good TV, and wi-fi. Enjoyed the full breakfast too. Free on-site parking is always a bonus, and with Plas Hyfryd just a short walk from the top of Narberth's main street the location could hardy be more convenient for a short break in the town.

Nothing springs to mind. However, at breakfast it would perhaps be better to have a table with coffee and juices fruit and cereals ready, rather than having to order these and wait for them to come with the serving staff. Its nice to have juice and coffee and cereal / fruit while you wait for the main breakfast.

Breakfast was really tasty especially mushrooms. Good choice every day and filled us up for the day. Room very comfortable. All staff very attentive. A bit more choice needed on evening meals, but on the whole complements to the chef. Lovely patio to chill on. The location was very convenient to all locations and a really quaint town with independent shops.

Choice of evening meals and a different menu now and then. Room could be cooler needed to borrow fan.