The service, staff and bathroom cleanliness. Marci, our server for room service and at the breakfast area was incredible! She made our whole stay honestly! She remembered it was my moms birthday when I mentioned it briefly when she asked why we came …. And brought her a cake, we all cried … it felt so heartwarming and special from her heart!

Outdated room! The bedroom felt like a holiday inn vibe! No wall decor and the No view! Just a roof! That was shocking to me because when I searched up top hotels, this hotel came up and I had been to other waldorf Astorias that took my breath away! I was kinda getting away from that “outdated” hotel feel while visiting because it was Disney world… I called the staff to ask them for another room but they said they were fully booked.. I almost wanted to change hotels and go to a four seasons or a ritz but was way too tired traveling all day

Well organized despite lots of families

Not clean enough and air conditioning freezing in the lobby area. All too white missing art and flair

As usual, superb standard at the Waldorf. I’d expect nothing less. Once you’ve stayed at a Waldorf, there aren’t many other hotels that will hit the mark.

Buffet restaurant was closed and the vegetarian selection at the restaurants was poor. Difficult to get hold of the chefs for special requests. Concierge wasn’t on hand to greet and take the luggage upon arrival.

Throughly enjoyed our stay .. no issues at all. Regret leaving and going to the Hard Rock hotel for our universal section of the trip.

I had an issue when I arrived. Booking.com must’ve have messed up somehow and we weren’t on the system which was abit stressful. The lady on the front of house left me standing at reception for what felt like 10 minutes with no updates as to what was happening. It was all resolved in the end and love every minute there after.

The room was very comfortable, very good breakfast and evening meals. The tv was up to date and no noise from neighbours. I also enjoyed the golf course and swiming pool on site which was also good quality and well managed. I used the valet service that was also very efficient.

The shower was not hot enough or powerful enough for my liking.

the staff - particularly the wait staff working in the restaurants and poolside were super friendly and helpful - they really went above and beyond. the pool and cabanas are really beautiful and the food is great. the gym is excellent. love the floor to ceiling mirrors. room service was decent

this is a major issue for me - the hotel restaurants (which have a great rep) were all fully booked on the evening that I stayed. What is the point in staying in a hotel because it has a steakhouse and never getting to try the steak!? it’s not right that hotel restaurants either don’t have the capacity to serve it’s hotel guests or don’t prioritise them and take outside bookings.

Everything. The room was absolutely stunning, the pool was warm, the sun-beds were padded and in plenty of supply. We were given free frozen fruit to cool off by the pool. The piano bar was luxurious and had a lovely piano player. The breakfast was amazing and had so many options

There was nothing I didn’t like.

Property is very nice, has all the amenities

There were little mishaps, the TV in the bedroom kept failing even after they fixed it, the shower had no pressure but they managed to fix it, our door just stopped opening one day- had to have someone reprogram it

Our stay was amazing everything from check-in, room service, bell services, valet, rentals, seamless. The property was beautiful. They anticipated our needs.

I loved everything.

Very good Golf course. Great facilities

Staff of main restaurant very slow. Few tables. Could have more options in this kind of hotel. Breakfast buffet expensive for what it had.