The customer service here is great. Sam was working the desk when we arrived. He was very accommodating to our need for a handicap room. He was very attentive to our needs throughout our stay He always remembered our name.

Breakfast wasn't bad but not outstanding. It basalt better than the Holiday Inn Express we stayed in when we were in Webster, TX. Would recommend having two things off coffee available so customers don't have to wait to get coffee.

Storm came up and he was at the doors to help us in. Also tv went out. Called the office he talked me thru what to try when it didn’t work he came in and tried then went to his computer to try next step and called us to see if worked. It did.

Need to stay on top of the breakfast better. Was getting old and hard. Had to ask for fresh.

Mr. V. Ghandhi was very cordial when we arrived for our three day stay. We were visiting for a family reunion and our relatives were due to arrive. He managed to honor our request for our room to be near their two rooms. He also helped obtain a requested crib from storage for our family who checked in late in the evening. The free breakfast was satisfying. The hotel is modern, new, clean and we enjoyed our stay there. The lady who worked the desk at night was also very nice.

The air conditioning was set at 65 degrees, which was too cold for me. The second night I was able to adjust it to a more comfortable setting.

The facilities were very clean and the beds were comfortable.

The manager/owner "conveniently" didn't have our reservations. After contacting Booking.com, the hotel was supposed to cancel our reservation and rebook us at the Booking.com price and not charge us a cancellation fee. My credit card statement shows they charged full price for the room. I'm still waiting for Booking.com to refund my prepaid hotel room fees ($140.35). My daughter's reservations were "mysteriously" cancelled two days prior to her arrival, and they only had rooms available for full price. She also booked through Booking.com. After: posting this review the hotel manager amended the price :-) and therefore I'm amending my review.

The breakfast, room, bed was so very nice! Staff was great, especially Alexandra. I struggled to print copies of our boarding passes for the next day. She spent quite a bit of time & patience with me helping to successfully outsmart the airline software. She was so kind respectful even though this older lady struggled with technology. She went above and beyond to help solve my problem.Our family enjoyed the ice cream in your snack area-consider adding chobani yogurt! Our family occupied 8 rooms @your hotel for my mother in law's memorial services.Thank you for making it a very pleasant stay. We will definitely stay here again.

The breakfast was wonderful, but consider keeping it open a little longer in the morning. A larger table in the room would be nice but I did love the chaise.

A great stay in Parsons! Super clean and comfortable room. We come and stay often to visit family. After a busy day, this room was perfect. We didn't use the pool, but it is definitely cleaner than others.

Price is higher compared to other hotels in the area (across the street). Not sure if we will ALWAYS stay here, but it is another option when it is in our budget.

The facility was very clean and accommodations were comfortable. All of the staff we encountered were friendly and courteous. The beds were comfortable and offered 2 different types of pillows, unlike some hotels where the pillows are either too soft or too flat. The breakfast was warm and offered several choices.

Nothing

The staff is very friendly here and very accommodating. They always go out of their way to please their guest. They made us feel wanted. Sam always remembers our name even when it's been months since we stayed here last.

Nothing

The POOL! The chlorine was WAY TOO HIGH!! It sting our eyes so bad & others did NOT swim because of this! Please get someone that KNOWS ABOUT THE CHEMICALS!!

Location and the quietnesss

A stain in the computer chair which led me to believe the rom wasn't cleaned.No big deal I didn't utilize the chair and the rest of the room was clean