The customer service here was better than any hotel we have ever stayed at. Multiple times we encountered different staff members who went out of there way to make sure we were having a good stay and didn’t need anything. My children were given treats while waiting for their waffles at breakfast. When in the room, we always check sheets before getting in bed, not only was it fresh sheets, but the baseboards were dusted! Very clean and very accommodating! The room could have been not great and I still would recommend everyone stay here as the staff goes above and beyond! 1000 out of 10! Great work Quality inn!

Absolutely nothing.

It is a great value. Clean,great breakfast, and comfortable beds. I've stayed in the more expensive and more well known options Close to the freeway. They are really not better than this property enough to warrant the other properties' much higher cost.

The building is a little dated. Our room was by the pool and there was a strong smell of chlorine in our room as a result. The only other negative is it is in the middle of town, so not close to the freeway. If you want to drive in to town though, you will find a clean, comfortable great priced room

Very clean, check out was quick, the bear theming was adorable. Staff was very nice and helpful, and this will definitely be my new go to hotel when using the I-70 to get across Utah. Extra: It was super nice to go to black bear diner right there after a long drive.

The scent of cleaner was still in the air when we got there but I would rather a clean hotel that smells like cleaner for the first hour than a dirty hotel so I’ll take it.

The staff was friendly and fast. The room was spacious and clean overall. They give you complimentary water and snacks, which was nice from them. The place is close to restaurants (even walking distance) and it's on the main street of the city (I guess?!). Very easy to move around. Parking is free and there is plenty of it.

Not something I didn't like, but there is no elevator so make sure you get a first floor room if you can't take the stairs with your luggage (we did not have any problem, but might be useful to somebody).

PROS: Good breakfast Nice room Mini bar Microwave Coffee Machine Complimentary bottle water Washing machines room Free and secure parking lot Good Security Safe place

CONS: Expensive Vending Machines No Elevator Noise corridors due guest (kids) running from the pool to the bedrooms Only one person attending on the Front desk (long and unnecessary wait on the arrival I had already paid two early)

Beds were comfortable and clean. Breakfast consisted of a variety of food items--hit foods, huge cinnamon rolls, waffle makers, parfait maker with toppings to create your own, juices, cereal, etc. The employee was a very hard worker. She made sure there was plenty of food items available at all times. She made sure that the tables were cleaned after use. I really liked her positive behavior. She was a wonderful hostess. Also, the check-in staff at the front desk were pleasant, helpful and accommodating. The lobby was clean and inviting.

Upon entering the door at the side of the building where my room was located, I immediately noticed the stained carpet. The side door didn't seem secure but it did latch when I pulled hard on the door. While my room was relatively clean, the baseboards and walls could have been cleaner. Other than that, the hotel was quite nice.

I saw a lot of negative reviews and I must conclude that these people were just nitpicking. The staff was very friendly and helpful,the bed was comfy and the sheets were soft. The property showed a little wear and tear but overall it surpassed my expectations, especially for the price and location. Bonus points when I discovered that my parents had stayed there three days before we did,and they are much pickier 😂

It’s located away from the freeway so not as much traffic noise at night. They were accommodating to our request of an upper or lower level room. Fresh cookies every night and a great selection for breakfast, warm and cold choices.

Beds were comfy but their pillows were older and really flat, so bring your own pillows.

We were flabbergasted at what a wonderful breakfast they offered at such a reasonable price. Hot eggs, meat, biscuits and gravy, sliced bananas, waffles and attached staffed kitchen. 2 kinds of pastries.

For being so cold outside (low 40s) you wouldn't expect a complaint about the heat. But we turned on the heater and it never shut off. Probably due to the cold draft coming through the unsealed window and blowing in over the thermostat.

it’s near my family I live in Salt Lake City and when I come to Richfield, I stay at the quality Inn

I didn’t notice it until the next morning, but there was blood on the carpet from the front door all the way to the far window so I let them know at the desk and they told me that they were sorry and that they were gonna clean it up