Staff are very friendly and helpful, they went out of their way to accommodate our request. There were welcoming drink and fruit, very nice and pleasant. The amenities in the bathroom were all from well-known brand and we loved the private onsen and sauna. Food was nice and and quite diverse. Wifi was pretty strong. Soft bed and comfy blanket. The overall atmosphere were calming and pleasant. We enjoyed our stay.

We were bitten by mosquito. Also the soundproof is so-so, we could hear people dragging luggage outside and trucks driving past behind the fence.

Very spacious, beautiful Japanese-styled house in a Japanese-styled villa complex. Nicely decorated and equipped with plenty of amenities. Private onsen and saunas are fully functional and easy to use. Staff offered to drive me from the house to the public onsen however I enjoyed walking the 100-200m and enjoying the promenade and views.

It was a bit difficult navigating the public onsen so I spent a lot of time trying to figure things out. But the staff was still very helpful and tried their best to help. Still enjoyed it in the end! I would recommend new guests to ask the reception more questions before visiting the public onsen.

The buffet dinner and breakfast was excellent. They gave us some fresh fruit and dessert in our room with loose green tea which was excellent and added a special touch. The person showed us how to use the sauna and the onsen. The room was really cute and cosy.

The clientele at the public onsen were very loud. I kept on telling them to be quiet. It ruined the experience. The staff should enforce that you have to be quiet.

The resort was amazing, very beautiful Japanese decour, and full of wonderfull details. Our room was a studio with our personal sauna and mini garden and stone jacuzzi. They had beautiful yukatas and woden slippers for us to wear when leaving the room. The breakfasts were interesting.

I believe the price is a little inflated for the area, although it's a Japanese type of Hotel. The public Onsens didn't seem to have true thermal water. We also asked if we could take or pay for the yukatas, but the answer was negative and a little arude. The ramen we order for dinner in the room, was not very good.

Everything. The rooms are very comfortable, room service is a plus and the food is great. The staff was very friendly and super helpful. The public Onsen is a short way from your room and is absolutely amazing. A real treat

Really nothing to complain about

Yoko Onsen was a fantastic experience, not the kind of hotel you would get just anywhere. The rooms were exactly per the photos if not better. The scenery around the hotel was amazing and the facilities were great. Would 100% recommend and stay there again.

Private Onsen Staff

How many guests broke various rules in the public Onsen area, particularly by being loud and unruly, and were not reprimanded. The atmosphere was not very relaxing.

Comfortable vipe. Clean Japanese theme rooms. Customer services was good, timely and very friendly.

The double bed was actually 2 single beds combined.

The whole staff did an excellent job. High level of service except a few minor things not worth mentioning.

Loud behaviour of families with kids and other guests who were shouting in the onsen. Foreigners who broke the rules and took their phone into the onsen.

We enjoyed our stay here very much. With access to public and private Onsen, it was very relaxing. The staff is also very helpful. We will definitely come back.