A lovely old building, full of charm, atmosphere and history. The rooms are large and clean. The bed and pillows very comfortable and the air con perfect. Although rated 4 stars it feels like a five star experience. Amazing service from the staff: Jason Pham, Thomas, Tran, the lovely Anne, and the very special Tuan and Mr VIN. They organised scenic flight of Halong bay, scooter rental and helped me out with many little details. Special thanks to Jason Pham. He made sure my stay was safe and is very attentive to the guests - as all his team is. Oh and the pool - amazing! I will stay here again!

Love the old-fashioned 300-year-old manner that is still 90% original… The staff was nothing less than spectacular and a big shout out to Luong who did everything he could to ensure our stay was outstanding and even gave us a free upgrade to a beautiful suite, and Hieu for taking his time out of his day both days we were there to ensure our trip was going extremely well explaining everything to us showing us around of places to go making sure we were looked after the hotel and always checking to make sure we were happy with our food or accommodations or anything we needed and Van Anh she was so polite and raced around to help with what ever we needed The hotel was very well kept the rooms were extremely clean. Everything you needed. It was there and if we were required anything they drop what they were doing and make sure that we had whatever we needed… The food was outstanding. The breakfast was very, very good that was free and included one of the best we’ve had on the whole trip . I highly recommend this place very close to 15 minutes from the airport lots of action and things to see and do around the area… Thank you all very much for making our stay so pleasant. It was a pleasure meeting all of you… One last shout out and it’s my bad because I forgot what his name was the fellow that worked in the bar he went to school And was very good. We were very helpful. We always had our drinks cold or whatever we needed just to make everybody happy… Doesn’t get much better than that. 10/10 ⭐️⭐️⭐️⭐️⭐️

We liked absolutely everything about the property, staff, food, accommodations, everything

We loved having the opportunity to sleep in a building that was 100 years old. Really stunning design. Room was spacious. Everything worked well. Breakfast was more than amazing. Help from the reception staff was off the charts. They really saved our bacon on booking some ferry tickets out of Phu Quoc. They did a great job. All the service was incredible. We booked a very worthwhile cruise in Halong Bay too. They got us on the tour at the very last minute. Much appreciated.

Nothing not to like about the hotel itself. But it was a little bit hard to find places to eat outside the hotel.

Highly recommend! I stayed here for 7 nights and felt great the whole time. Everyone in the staff(Van Anh and all her co-workers) from the receptionists, waiters, cleaners, etc. were all very helpful and kind. Location is good, cleanliness is good. No complaints. They made my time in Haiphong a great one!

Not much of a complaint, but the building is a little old. In my opinion it gives the space a nice rustic feeling, as it's still clean and well kept, but it might not be everyone's style.

+ Staff were very friendly and helpful. + Breakfast was very good, delicious coffee! + Room was comfortable. + Bar/lounger area was very nice. + The staff offered a takeaway breakfast when they realised that we had to check out very early on our last day. We didn't take up the offer but it was very much appreciated. - The appearance of the hotel from the outside could be improved. - Sometimes the breakfast items, particularly fruits, were not refilled very well.

We choose this hotel on location and price after studying previous guest's reviews - we were not disappointed as the hotel description on booking,com exactly matched reality, with everything shown on the website being presented to guests. Our room was comfortable, with a high ceiling typical of the French colonial period. The room decoration was excellent, as was the bathroom with its modern and tasteful ambience. The standard of housekeeping was excellent - our room was always made-up on our return. We were staying immediately after Tet had started so the hotel was not up to capacity. Depending on the number of guests each night, breakfast was either from their a le carte menu or a breakfast buffet - either choice was excellent with a range of foods from Asian to Western. We only took breakfast in the hotel, preferring to eat out elsewhere in the evening. There were several restaurants nearby, but travellers should note that in the 10 days after Tet the majority were closed for the Tet period - this did not cause us any problems as the Thai restaurant located a mere 100 metres to the west of the hotel remained open throughout Tet. We decided to use the hotel's travel desk to book a one-day cruise in Ha Long Bay (via their 7-hour VIP cruise utilising La Casta Cruises) - the hotel's arrangements and the cruise itself were excellent - a thoroughly enjoyable day out on a modern well-crewed and comfortable ship.

One minor criticism - the safety box was large with instructions for use in both Vietnamese and English. Despite being secure by design and located in a room itself controlled by an electronic key card, security of valuables would be further enhanced if the safety box was actually bolted to the wall and not free to move about our room.

The dining room was beautiful, and we enjoyed our first dinner and the daily breakfast there. The buffet breakfast was good, and we loved the made-to-order omelet. The two ladies working at the hotel front desk are super helpful. They helped us purchase train tickets to Hanoi, change money, hire a taxi for a city tour, and go to the train station. There are few people speaking English in Hai Phong. All the signs are in Vietnamese only. Luckily, we were taken good care of by the hotel staff and had a wonderful time in Hai Phong.

Nothing.

Manoir Des Arts was a very beautiful hotel exuding old-school luxury charm and decor. The staff was super friendly and helpful. We didn't get to stay long unfortunately as we reached late in the evening and had to leave early in the morning next day for Cat Ba, but we had a good short stay at the hotel. We quite enjoyed the dinner and they were kind enough to pack us a takeway breakfast the next morning.

Service from the staffs is amazing, they are very helpful and polite for every requests. Talking to them is very satisfied because of their good attitude and manners. I especially love food catering from the hotel. Every food that I tried during my stay was above expectation: yummy cake, delicious breakfast, etc...

Room is abit small and the hotel is quite old. I expected the hotel was big but then I was a little dissapointed about its capacity. Swimming pool is very small, suitable for kids and when I sat next to the pool, I got wet from water splashes.

A grand old building, with very helpful staff. Decor is lovely and rooms were clean with everything you need. Great value for money eh. Perfect stop over for one night before travelling to Cat Ba Island, the hotel staff were very helpful organising a transfer to Cat Ba.

No hot water in the room when we got up in the morning, but was quickly fixed after a phone call to reception.