The housekeeping and laundry service was really great. The location is not good, if there is a need to get to the old city every day. But around the apartment, there are nice cafes and a WinMart. So, everything only a one or two minutes to go to buy a lot of food and enjoying a good cup of coffee

For my demands, the apartment was perfect and showed a very good price for the service.

The view on the lake is wonderful. No matters when: in the morning or in the evening. It’s beautiful. Bed is comfy. Bedside reading lamp is missing though. The internet connection was stable. Cleaning is daily, laundry is included. The way to decent cafes and coffee-shops takes 5-7 min walk.

The service could be improved. Some people on the reception are very friendly, some - not at all. Also, please let the cleaning staff know that it’s highly important to knock before entering the room. Some of them didn’t. As there are no signs ‘please do not disturb’ in your hotel, please, respect the privacy of your guests. Anyway, thanks for your hospitality. Mostly it was a pleasant stay.

The lady working at the reception is really helpful and accommodating. The lady who did room service for us was really polite and kind. The room was clean, the WiFi speed was satisfactory. All in all it was a comfortable stay for us)

all! even their services.. receptionist are helpful and ready to answer to all of our queries. Complete with utensils, cold AC, everything inside the room is functioning well.. We're satisfied about our experience in Granda Lake.. Thank you so much

the only problem is, they don't have landline phone in their room connecting to the reception area. We still need to go down to 1st floor to talk to the receptionist for our concerns.. But above all everything is very nice..

room was clean, tidy, smell good, they have free laundry when I stay, the lift is quick and almost empty. the staffs were nice and professional. the area is local, quiet, plenty of eatery, the view from my room is nice.

it's a bit far from downtown, but close to many important business locations in Hanoi. The room maybe a bit hot, you should to close all the curtain at noon for the aircon to get cool. however, it's not really an issue.

The space at the hotel is extremely clean and cool. The staff here are very very friendly, helpful and sweet . We enjoyed our stay at Granda Lake View very much

nothing

Nice building with lakeview. The staff is very friendly and helpful, So, I feel comfortable in this room.

New apartment with great lake view , i feel very comfortable .

Big space. Clean room, laundry service, storage for clothing, friendly staff.

Not that soundproof. I could hear people from outside speaking late in the evening. Second day no warm water. In overall we were satisfied with our stay.

Receptionists are a bit strange. They aren’t that welcoming.

No convenience stores nearby Kitchen needs extra clean