The hotel itself was lovely, big rooms, giant comfy bed and a good shower. The indoor pool was well needed as it wasn't quite hot enough to be jumping into the outdoor one yet. I had a massage whilst I was there which was also good and loads of breakfast choices.

Because I was on the ground floor I could hear a lot of road noise. Not the hotels fault but be aware the beach and surrounding area is currently like a building site. They are building a new footpath, extending the beach front and building a new hotel I think so the beach itself is full of workmen and diggers which is why I marked the location so low.

The staff were really friendly and helpful. Breakfast was great with a lot of variety. the room was comfortable and clean, and the bed was comfortable. Location was good. The spa was good - it has a couple of saunas, indoor pool and jacuzzi as the main features, and the gym was well equipped. They let us into our room early, and the last day we could use all the facilities after check out which was nice.

Out of season, some of the facilities are not in use, like in the spa but this wasn't a huge factor. The beach could improve as the facilities (showers, changing room) were broken and there was building work going on at the pool area for 3 days whilst we were there (there was building work going on everywhere in Durres as well!) which we weren't aware of.

The location was really centric and easy to access from the city center. 3 kms only from the main bus terminal. The indoor swimming pool and jacuzzi were good. The spa center comes with a lot of facilities. The room was good in size, with a sofa and a double bed. You get a boiler, hair dryer, table, chairs,Tv, etc. You wont find any things missing there. The breakfast was good with a lot of options to choose from. You can get to Durres by public transport also from here, there is a nearby bus stop. Lot of popular restaurants nearby where you can enjoy delicious seafood for dinner.

The bathroom has no lock available. Not every room has a balcony. The private beach is kind of a misleading one. It is indeed decorated as private one, but it was available to everyone. Also the beach doesn't have any sand there. Instead m, they constructed a platform on top of the beach and provided stairs to get into the sea. And the floor of the sea was filled with pebbles, which could be painful if you misfoot on one of them. This was a major drawback to me.

Our stay here was really nice! The bed was huge and we had great airconditioning (which was super necessary). Alongside this, the pool was so nice and it was great having the sea so close that you can decide daily what you want to do! Service on the beach was good too when you give tips and the beds / parasols were so great! We really loved our stay here, especially the restaurant and food in the evenings and the staff for dinner, they were so kind. They served the best pasta and other delicious foods for a good price.

We did have some ants in our room, but the cleaner usually got rid of these when they came. We also requested a taxi months in advance and were picked up from the airport luckily, but even after letting them know what time our flight was going back, there was no taxi ready when we got up very early to go back to the airport. Eventually they did get a local taxi to drive us up, but he couldn't speak English so that was a bit uncomfortable. Besides this our stay was very nice tho!

Cleanliness, comfortable large beds, size of room (Junior Suite), breakfast, restaurant food 2 TVs

Awful smell in bathroom of junior suite Nespresso machine has no capsules with it, you have to buy them from the mini bar, which is ridiculous. No milk provided No tea (except fruit teas) provided No spoons to stir drinks Nespresso machine didn’t work fixed It myself. Staff listen and promise service to put things right but it doesn’t happen. Not one problem was solved by hotel staff. TVs didn’t work properly and no channels for English speakers One TV would not work with Netflix, needed updating. When ordering a taxi from reception they use their own and the cost will be 1000 more Lek, street taxis are cheaper.

Across the board, Palace Hotel & Spa exceeded all expectations. I was traveling alone from the United States. The staff was able to speak and understand English. I felt safe and welcomed. The hotel was immaculately kept clean. My room felt cozy as if I was at home. The complimentary breakfast served each morning offered a variety of foods to satisfy all tastes. The beach was clean and beautiful. The location of the hotel was within walking distance for all needs. I can hardly wait to visit Albania again next year with my son. My stay will most certainly be with Palace Hotel & Spa!

Not Applicable

The hotel is located on the beach side of Durres, together with many others. It is however, a much more interesting and beautiful building, modern and stylish, and therefore outstanding along this beach. Nice, in walking distance (opposite the port) to visit the old town from Durres. Nice breakfast (there could be more choices during the week), we got a upgrade without extra cost and enjoyed a room with direct beach view. Nice staff, beach was cleaned daily, the water quality was ok

Air condition in the fitness room was not sufficiently working, almost too hot for doing exercises.

A smart and professionally run hotel. We stayed in a junior suite, which was great, and couldn't ask for anything more. We had breakfast and again, couldn't ask for anything more. The staff were attentive and helpful but not intrusive. The sunbeds on the beach were excellent with great bar service, and the beds were well spaced. The pool and it's surroundings were very pleasant

The approach to our suite was a little strange as it was in a block that was separate from the main hotel. In this block are private apartments, and the stairwell past these apartments appears not to be as well maintained and the lift system was a little odd which when first going to the suite is a little disappointing but once in the suite, it was a lovely surprise to see such a modern and well appointed room. After the first walk through, we weren't concerned about it.

The breakfast was amazing. There is so much choice, sadly alot of it I couldn't eat because I'm gluten intolerant, however the girls very kindly arranged for the cook to make me gluten free crepes & petulla. Which was really kind. The girls are really hardworking. The room (I had deluxe double room with balcony & sea view) was super luxurious & lovely, bed was very comfortable & was cleaned brilliantly. I had the sweetest, loveliest housekeeper Rita, she is a real credit to the hotel & an extremely hardworking but cheerful lady. The whole hotel is kept really clean. You get complimentary water every day in your room, really nice touch. The Spa is amazing...I highly recommend Therapeutic massages by Engji. The restaurant staff were lovely too & really friendly

I didn't like that when asking for a taxi the reception would use their private taxi, which was quite a bit more expensive than other taxis!

Large rooms in a great location just minutes away from restaurants and mini markets. Had a fantastic massage at the spa! The staff was friendly and the breakfast did the trick.

There was construction going on during our stay (trying to get everything ready for the season) around the pool, at the beach, and inside the spa. It'll look fantastic in a week or two!