Food at the restaurant is good and staff is very friendly.

I was upset with the hotel policy around the 50% rate for late check out - they charge 50% of the rate that includes breakfast (which is higher) than the rate that does not include breakfast (a bit lower). It is fair that a rate is charged, but the person won't have breakfast anyways. So I understand this as an unfair way to charge the client. The hotel has a swimming pool. But don't expect to be enjoying it, really. It is just side-to-side with the restaurant tables - no room at all to be around it. So it feels very uncomfortable to be in the pool.

Very nice staff. Spacious suite was spotless, the air conditioning was excellent, and there was convenient table and rack for luggage.

I had two minor issues and one minor complaint:: 1) The small in room safe was not affixed to the wall. Also, it had no instructions, and neither myself or the service technician who succeeded in opening it had any luck resetting the code and opening it with the keypad. 2) The room had a sophisticated phone with digital display, but none of the direct keys were programmed and functioning. When I went down to the service desk I was told to dual 9 but the hotel didn't bother putting working numbers on a card next to the phone in lieu of programming the keys such as "reveption". 3) No towels provided at the jacuzzi.

The staff were all amazing and super helpful, all my issues were promply resolved and I heard and valued as a customer at all times. The room service was also impressive and the amount and variety of choices was more elevated the service even more.

The check-in experience had a few hiccups as I was given different information by multiple members of staff but eventually it worked out. I would like to highlight that this was not enough to bring my rate down even by one point. The rest of the experience was flawless.

The Palmeiras Suite Hotel has spacious suite-style rooms, good aircon, kitchenette + fridge, TV with excellent channel choice, offers an excellent breakfast, has a very well equipped gym and is centrally located in the Talatona area; it is a good short-stay business hotel which offers airport shuttle services

The roof top swimming pool is very small and only open between 10am and 5pm which defeats the purpose of a pool for exercise. The restaurant offers a good selection of meals but is not cheap. Overall the hotel is expensive and hence scores rather low on value-for-money. Airport shuttle service is expensive (USD 60 one way)

Travel in Angola for vegetarians can be difficult. I spoke to the chef at the sushi restaurant upstairs and he made me a custom vegetarian sushi plate that was the best I’ve eaten anywhere in the world. I rarely write reviews, but his kindness and that he and the staff were willing to accommodate my needs, as well as the exceptional quality have compelled me to write this. I suggested they add it to the menu!

the cleanness was amazing I weren’t expecting such a lovely place in Angola it felt better then some top London hotels I’ve been to would 100 recommended this place and I will only be staying here if I come back. Staff were amazing especially Augestio he helped us beyond he’s job he gave us places that he recommended and booked the taxis for us my partner and I felt really safe with the hotel not to mention the rooftop bar is so nice and peaceful with the swimming pool I loved every bit and only stayed for 2 days and wanted to extend it but couldn’t.

nothing was not to like.

They hotel staff are very courteous and the pay attention to the customers needs which is very good. The room is usually very clean and they make up the room on time.

The hotel breakfast is more of local dishes and not really continental. The issue of not speaking English at all does not help because you get frustrated trying to communicate with the waiters and waitresses. This does not make the breakfast, lunch or dinner at the hotel enjoyable at all. My believe is that they don't care about the communication in English at all in Luanda from my experience and it does not bother them if you understand Portuguese language or not because they just continue speaking Portuguese language to you regardless until you say "please speak English a little".

I stayed at this hotel for a mini honeymoon, staff was friendly and the room was big and comfortable, I spent most of my time out so I didn't get to enjoy everything else. The breakfast is generous in my opinion. Unfortunately, the pool was in maintenance during our stay.

No issues.

I have lived in Talatona (Palmeira area) for almost 4 years and stayed in this hotel and did business many times. Their service and value for money in Luanda in my view difficult to match or do better.

Nothing

A very good hotel in a very good location. The rooms are clean and spacious.

Misunderstanding about the airport shuttle was a low point for me….I am glad that at the end the manager was able to apologise and take the responsibility.