Location; staff, ambience, style, friendliness

Food was not as good as other similar Caribbean venues. No-one expects/want elaborate cooking in the Caribbean, but this felt like very basic food. Under seasoned and fairly unimaginative. Management should tour other venues and compare. Also - wasn’t clear if policy on beach was to allow all comers to use loungers? Didn’t seem like security/staff paid much attention and even children were allowed (albeit they were very well behaved and quiet!). Management should spend a full day on the beach to observe goings on and get a better system in place as it would help staff manage it better.

Wonderful large rooms in Colonial Antiguan architecture and decor in superb, landscaped gardens and lawns looking out to the beach and sea. We stayed in two types of rooms, the suite and the beach cabana, both fabulous.

a) The breakfast staff spent more time talking amongst themselves than looking after the guests. b) The Spa did not disclose in their price list that they would add 27% taxes and surcharges over and above their listed prices, except in the event if one had the service performed in the comfort of one's room which would be subject to a 20% surcharge. When questioning the increased price compared with the listed price after a spa service, the masseuse mentioned 'it happens all the time and I keep asking the hotel to make it more clear to guests'.

The size and colonial decor of the room, the location of the hotel

the breakfast staff could be more attentive to guests. The spa should charge according to their stated room prices and not add on taxes and service in addition after a service in their spa.

Good spacious room. Location convenient to exploring other locations and trying local restaurants. Beach area good.

Food is relatively expensive. Shower wasn’t great, old head that was partially blocked. Breakfasts were very English, no local juices (orange and grapefruit) neither of which grow locally. No local style breakfast except once per week ( not available during our 5 night stay).

Excellent Hotel/Resort . Absolutely amazing . We were treated so well by all staff members . Wesley went above and beyond for us. A true professional and the personality of a star. All of the meals were amazing . Great location and loved the private beach and pool. I would highly recommend this resort and would stay here again.

Good excellent - location and staff great

Think the Spa was overstated. Very old black sink for hair - two small rooms sparsely catered for. Hardly a Spa of 2024 standards

Gorgeous suites with private balconies, stunning quiet beach, beachside restaurant with generous breakfast, excellent a la carte lunch and beach bar service until sunset. Incredible team, went the extra mile on every front.

Nothing

Fabulous hotel in a great location with staff that could not be more friendly and accommodating.

Hard to find anything that we did not like.

Lovely place. Full of history. The staff were excellent, and we really enjoyed our meals at the Boom restaurant.

We stayed in a loft suite. It was a lovely room, with a great view of the harbour. The only slight problem was the lack of sound proofing. We could hear every word spoken in the room next door. Not great at 2am! Also, the chap that runs to boat across to the Boom restaurant and back has “0” personality. Bordering on rude. We tried to chat to him, but he was only interested in his phone.

This was probably the best hotel we have ever stayed in - the friendly helpful staff, wonderful setting and excellent food made for a magical stay.

We can't identify a single thing which we didn't like!