The hotel is brand new, architecturally perfect, stylish and reeks of old times. It is as if you have returned to the end of the 19th century. Everything is perfectly designed and combined with the modern age. The staff is very kind, very professional, and I would especially single out Anja, Romano and Timo from the reception, Zoran from the Spa center and the younger guy from the restaurant ( during breakfast time). We are definitely coming again in January.

The five star hotel should have fresh ( orange ) juice for breakfast.

Simply incredible. Goes into few things in your life that you need to experience. I have no words. It’s one of those times when you wanna bring all of your friends to see the place 😀. Staff were fantastic. Reception staff ready to take your hand and show you the place. Take you where you need to go. Restaurant staff-highest level pros that speak multiple languages and are extremely friendly. Spa staff-kind and polite with (as my wife testifies) extraterrestrial massage abilities (Krishna I’m looking at you!). Hotel manager that is totally hands on. Jumped on one of my problems and solved it like a wizard. Much appreciated.

If I’m to nitpick, housekeeping was maybe bothering me a bit. Strange schedules. Not to complain about hygiene. That is top notch. Just that I have no idea when they are going to visit. One day its 2pm. Then I see they came again at maybe 5pm. Tomorrow the same. It is maybe innovative management system but little weird compared to other hotels. But thank you for the effort anyway.

The staff make this hotel. You can feel when the workers are treated well at an establishment by their management. Happy staff = happy guests. From the moment we checked in, we felt so welcome. Special shout out to Bryan who checked us in. We were exhausted after a long drive and he was intuitive and kind as he showed us around the hotel and explained the facilities. The facilities are amazing as well. The saunas are great, as is the relaxation room. I loved the pool as well. The bar is also great, as were the barstaff. At one point, we asked for room service and were blown away by how delicious it was and how quickly it came. The breakfast is also super. The chef is excellent (best omelette of my life!) and I liked the ginger shot given each day. We are excited to come back.

- Amazing pool area, pool didn't feel too busy (during low season) - Lovely interior design, it was a joy to be in these spaces (also in the next door Badeschloss Hotel) - Comfy and big rooms, felt private and very silent - Polite and friendly staff, always helpful - Two great saunas in the spa area (Finnish and aromatic sauna) - E-bike rental next door! - Beautiful and impressive breakfast hall - Just a very comfy and romantic place to stay - Last but not least... THE VIEW!

- The dinner at the hotel is over priced. Scandi prices, but not quality (the specially arranged dinner evening at the Badeschloss terrace was really well done and price worthy though!) - I think it would be nice if the café could offer alcohol free wine by the glass. Nothing major, but I guess I'm used to always having it available.

The hotel is perfectly situated next to the waterfall with amazing views, elegant design, amazing breakfast and dining area, we enjoyed the wellness area a lot and relaxing in the pool with views over the valley was just breathtaking. Thank you for this amazing experience! And no kids, so you can enjoy your peace and quiet!

- There is no AC in the entire hotel so it can get very warm at night, there should be fans at least available - the floor wasn't vacuumed prior to our arrival and it was only done upon request

We were initially unsure about the price, but the hotel more than justified it. With its many amenities—including a spa, restaurant, café, and bar—we found ourselves not wanting to leave at all. The staff was outstanding—friendly, attentive, and incredibly eager to help, even providing recommendations before we arrived. Both the café and restaurant offered excellent food, adding to the overall experience. The hotel had a relaxing atmosphere, making it the perfect place to unwind. Everything—from the service to the amenities—matched the price, making it well worth the money. As a thoughtful touch, they even arranged a free taxi service to the train station. We would highly recommend this hotel; it’s absolutely worth the stay.

Exceptional atmosphere and interior, beautiful and stylish bar and restaurant, the spa facility is perfect for relaxing with the open pool and two saunas with a view to the mountains. Staff were great, friendly and professional, they exceeded our expectations and made our stay unforgettable. Best place to unwind, there are walking and hiking opportunities in the area.

The gym is small and can’t accommodate many people at the same time.

Awesome property with amazing service. Staff is doing their extra mile to ensure the guest stay in the highest level, from welcoming till saying goodbye. Cleanliness 10/10, breakfast team, food in restaurant is worth around least Michelin recommendation. Bedding is perfect, sleep with waterfall sounds and views are far beyond expectations. Special thanks to Spa lady. Our stay is definitely too short, Bad Gastein has to offer and Straubinger team is well trained and hospitable to assist in this. Highly recommended!

Everything. Beautiful rooms, extremely friendly staff, amazing breakfast, beautiful pool and spa

We brought our dog and the first 2 night did not have a bowl or bedding for the dog despite paying 45 euros per night extra for the dog. This was resolved for the last 3 nights of the stay, however there was no acknowledgment at all of the omission

Everything - old meets new perfectly in the design of this hotel. The bedroom and spa facilities were both next level. Friendly, helpful staff and a brilliant breakfast. Honestly, it's probably the best hotel I've ever stayed at. Would 100% recommend and will 100% return

The only small negative I can think of is that the saunas aren't available for use until 11am. So no pre-check out sauna on the day we left. Otherwise, only positives.