Big sauna & spa area. Good breakfast buffet.

Hotel room smell was unpleasant. Limited car parking space.

location, size of the room, breakfast was lovely, bar interior and barmen,waiters were nice.

check in was awful. we arrived early morning and been told room will be ready at 3pm. Went for a walk and returned to sit in the lobby and wait there as it was 30min left till 3pm. few guests walked in to the lobby with suitcases, receptionist checked them in saying she upgraded them and room is ready. few more people came in, check in was done too. when i stood up and went to ask if our room is ready since it was 10min to 3pm and we waited since early morning, i was told no, will be ready at 3pm. finally, we been checked in to our room few minutes after 3pm ( not at 3pm) and when we walked in to our room ot smelled of cigarettes and sheets didnt look changed (creased, few hairs etc) true disappointment.

location perfect. My room was a small double and basic. Just fine for me as solo traveller but wouldn’t want to have 2 people in. Staff fantastic and meals amazing with on reservation on vegetarian- but didn’t detract.

Only reservation is that I’m surprised vegetarian diet was not better catered. the mains tended to be heavily carb based-pasta and dumplings. The buffet didn’t have vegetarian main option. the afternoon tea limited on savoury choices as almost all meat based. However there was still enough salad options

The hotel really cares for its guests and goes the extra mile. Everything is well thought, in good taste, there were lots of little details which count. The food was good and the service outstanding. I enjoyed the wellness spa. The hotel was also beautifully decorated for Christmas and felt like a winter wonderland.

very clean, incredible spa, amazing food and friendly staff

excellent , delicious half board. fabulous caring staff(specially Ivo). perfect wellnes(two pools, a lot of sauna.. 20min from glacier

Staff molto amabile

No room service no mini bar in camera

1. It was a warm, cosy property in a beautiful snowy mountain setting - with easy transportation via bus and tram. About 20 mins drive from the old town by car . They give out a bus transport pass which is helpful. (I used for 590a/b bus) 2. It had a lovely pool , relaxation area and sauna area but I didn’t get round to using it . (The sauna is only available from the afternoon which is a shame ). 3. There is a good spar supermarket nearby and the odd bar/ restaurant / cafe . 4. The half board service was generally good. The drinks are overpriced and not included 😕. 5. Reception staff are friendly enough in helping plan your trip with suggestions . But also do your own research in things so you don’t miss out on stuff . I suggest doing the top of Innsbruck cable car ride from old town . 6. The hotel offer an airport shuttle bus which is 25 euro each way .

1. The pillows are terrible - too soft and floppy. 2. No fridge or coffee/ tea facilities. But they did provide a kettle on request . 3. The hotel check out is at 11am which is too early in comparison to most hotel standards . I asked for a complimentary check out around 12/12.30pm and they tried to charge me around 45 euro for the pleasure. I was shocked , the hotel was not even running at full capacity . I obviously declined . I am a world class traveller and an extra hour or two for a later complimentary checkout has never been an issue . For this reason I have given the hotel a lower rating as it left a bitter taste and I doubt I would go back exactly for this reason. 4. I observed that they start putting away breakfast food around 10.10am … so get there earlier if you can !! . Also they are slow at replenishing the breakfast food and afternoon snacks - if you are on half board.

Food was good, and came with a decent variety.

There is no central 24hr coffee station or coffee within the rooms. Rooms are very basic.

Staff very nice, but this hotel I think is not 4 star superior…

Very disoriented to get to my room….