The location, the architecture, the attention to detail, the kind and friendly staff and, in particular, Alessandro the spa manager, who produced the most incredible sauna infusion experience. Golf and the nearby ski lift are included in the price and who knows what else. The breakfast is the best that I can recall in Europe. (I had the best in Dubai.) The spa is outstanding. We were going to go back to Velden to enjoy another Falkenstiner hotel, where we also had a great time, but Carinzia is better. Funny thing is, you approach the hotel thinking 'why would they hide such a gem in this location?'. Then you find the ski lift in the backyard, the golf course 5 minutes away and the awesome mountain views from your room and from the pool. In short: an understated treasure. We will come back many times.

The fact that we had to leave.

Very nice hotel, pleasant staff, nice room, excellent food

Spa area is very cold and not comfortable, no interesting program, too expensive for this hotel level. Also, hotel is charging 10euro tip for staff per day without declining option….

Mountains, clean, staff was super nice, food is amazing.

No air conditioner both in my room and in corridors. Can get very hot with “no air”

Spa was great, you can really relax after skiing or on a rainy day. There is a sign where entering a spa that it is a no bath suit area. That rule is not being followed, so you have a mix of naked people and people in bathing suits. I think that rule needs to be more strict, so everyone is aware it is a naked area which would make people feel less confused and more comfortable.

Dinner is tasty but it is like a tasting menu dinner, just a few bites of food, which is ok if there is meat on the buffet, but there are days with no meat, only pasta so you end up being hungry or having to eat bread and salami for dinner to fuel yourself after long skiing day.

The hotel is well located right by the ski station with the hotel ski depot being just 20 meters away. Breakfast had a large variety of choices, there was a complimentary hearthy lunch with an above average selection and the dinner was superb (combination of farmers market buffet and served fine dining dishes). The spa was conveniently divided into two parts, the first being for everyone with a warm pool that connects to the outside and with the second part being reserved for adults with saunas and an additional pool, jaccuzzi, cold plunge etc. (really good selection although it is a mandatory nude area). Parking was also taken care of with plenty of parking spots outside free of charge or alternatively you can use the parking garage for a surcharge of around 15eur/day. Besides skiing and enjoying the spa there is also a lot of space to socialize (lounges, game rooms, pool and chess room etc.).

The food is so good you might have trouble by eating too much!

The hotel is fabulous in every way! But…

It is WAY too expensive, more than it should be. Slash 30/40% and you will be in the right price range. Also, why on EARTH did you think that adding 10 euro per night as a “volunteer” tip for the staff (that the customer can raise, lower, or cancel at check out) was a good idea??? It feels arbitrary and violent. Don’t do it: it’s NOT a good idea. You charge TOO much. You are the first ones who need to be kind to your employees. The customer feels unnecessary pressure to keep the charge in the account. Bad idea!

Its very modern and spacious. It has great food, a bar that makes awesome cocktails, luxurious spa and more… The hotel is really great but what actually makes it outstanding is its staff, starting from reception over to ski rent guys, restaurant staff and bar… Huge shoutout to Kristijan (reception), Milos and Dragan (restaurant) as they are the most polite and helpful and made our stay super pleasant.

The only upgrade I can think of is each room having its own ski locker ;)

The hotel is extremely nicely decorated, all the details are well thought out, but what really provides added value is the staff. Everyone was very friendly, helpful and attentive. They constantly make sure that everything is organized and runs smoothly. The food is top quality and the selection is huge.

There is no air conditioning and no mosquito nets, which was a bit annoying because there were a lot of flies

The hotel is next to gondolas which takes you all the way to the top. The restaurant and the staff are really nice , versatile food and dinner in courses where you choose the menu.

To many people using wellness area , I don’t know if it’s the politics of hotel or what but throughout the wellness area 90% of people are walking naked carrying towels in their hands … very strange where we didn’t felt ok and comfortable with that. Jacuzzi especially , full naked and there is room for like 10 people which is of course full. Nothing else

We are very satisfied with the hotel staff. Wonderful people. Special thanks to the manager Christian.

People who stayed with their children in the hotel. Running around the halls. The hotel was one big playroom. We didn't pay that much money to listen to the wildness, we came to rest.