The service at the hotel was wonderful. Every single day, a member of the family checked in with us to see if everything was okay. Special mention to our waiter Phillipp who I think eats sunshine and rainbows for breakfast as he is the most cheerful person we have ever encountered. Nothing was ever too much trouble. The food was delicious - a huge breakfast buffet and a 4-6 course dinner every night (& extra portions offered, not that I think anyone could ever eat more!) We had a two bedroom suite which was large and comfortable with extensive storage, just what is needed on a family ski holiday with lots of equipment. The water and wellness areas were vast and brilliant. The kids loved the indoor pool and we enjoyed the saunas after a long day on the slopes.

The decor of the hotel is now old fashioned in parts. However, it is not at all “tired” - it is of the highest quality and has clearly been lovingly cared for and maintained and is still immaculate.

The Spa was incredible! We are from the states and haven't ever experienced a European Spa before. We were nervous but once we did it the first time, we kept coming back! We went in September, the weather was beautiful and the views were outstanding! There is a Gondola right outside the hotel, buses make it easy to travel and are just a two minute walk from the hotel, the staff is very kind. We were backpacking for over a week before we got to this hotel and we were feeling very rugged after a full day of travel. When we checked in, we were given "welcome drinks" at the bar while a bell hop took our bags up to our room. We instantly were relaxed and felt taken care of. Our stay at Sporthotel was the highlight of our visit to Innsbruck.

We did have issues too with water escaping the shower so we had to be careful but the shower/bathroom was so nice, we even installed blue lights when we got home because of how fun they were in our bathroom!

Everything about the hotel was fantastic. The beautiful location, the wonderful facilities with spacious rooms, a great pool and outdoors area, and a very impressive spa. The staff were very welcoming and helpful and the breakfast was amazing.

Breakfast, lots of variety. Eggs cooked to order included pancakes, waffles, omelettes Extra things that showed care e.g. daily information re what was happening in the hotel, area, weather forecast; glass of wine on arrival; friendly staff who were able to give us important information about the area e.g. use of the Stubai supercard Our room had a lovely view of the Elfer Spitze. The balcony had a sunshade as well as table and chairs. Fridge in the room.

nothing

The staff were hospitable and even changed our room due to it being very warm at night. The beds were a medium-firm and of good quality. The food is very good and varied.

It gets hot in the room at night in the summer. The pillows in all the Austrian hotels we stayed at weren’t very good.

Beautiful spa and sauna area chill out place and very relaxing. Hotel is in the center of Neustift but quiet place with nice garden and big parking place. All staff family is very pleasant and taking time for short talk about our stay. Very good breakfast and nice dinners. Great place for holidays

The highlight of our holiday The food was amazing, the staff were so professional, and the owner is ever-present. As good as any 5 star hotel.

Absolutely nothing to dislike.

Food - The breakfast was very good Ski experience - The hotel had shuttles in the morning and afternoon for people in the hotel to the Stubai Mountain, free of charge. Regarding gear rental there’s 2 rental stores near the hotel where I renten a Snowboard, helmet and boots. Location - Near a couple good bars and restaurants, 10 min walk. Stay - Big room with a balcony. Comfortable.

Very nice hotel with lovely atmosphere and a lot of love for the detail. The food, the Spa area and the room were excellent. There was even live music at the bar on Saturday evening. The staff at the reception, bar and in the restaurant was very polite and helpful. There were a separate room for the ski equipment.

The spa closes at 19:30 p.m. and dinner finishes at 20:30 p.m. So for guests coming back to the hotel from skiing at around 06:00 p.m. there is not enough time to really enjoy the Spa and the swimming pool. 30min-60min more would make it much more comfortable. Furthermore I found the behavior of many guests at the Spa completely unacceptable. Some of them watched YouTube videos on their mobile phone’s without headset or had a phone call in the relax area. From my point of view, mobile phones should not be allowed in the Spa area. Due to the different cultural backgrounds of the guests a spa rules instruction at check-in could help to avoid such behavior in future.

Excellent food and helpful, friendly staff. The location is convenient for the public ski bus and especially noteworthy is the hotel’s shuttle to the glacier ski area.

Very expensive wine and no house wine offered. When we asked about this the response was that they only provide a higher standard of wine.