“I really liked the location of apartment 229, and the staff were very kind and polite. Thank you for the warm hospitality.”

1. It would be helpful to have a telephone in the apartment, especially since the apartments are located quite far from the reception. 2. Room service was not available, unlike in other hotels or apartments of a similar level, which could add convenience for guests. 3. It would be good to review the items listed in the booking page description, as we did not find coffee or milk supplements that were mentioned, which would have allowed us to enjoy the coffee facilities fully.”**

We stayed there in summer for just a couple days: Right by the lift; close to Zell am See, the pool is great; the apartment was big, stylish, and comfortable; got the summer card even for a two-day stay; the sofa bed was plenty big enough for two people and it was comfortable; the apartment was still usable with the sofa bed out because the apartment was big; after-hours self-check in worked well; Nespresso machine; very nice to have things like garbage bags, dishwasher pellets, etc. available.

The reception is a 10-minute walk from the apartments because it is on the main street and the apartments are up the hill; in the summer having the pool open later than 8 pm would be nice; the shower was small or the massage unit in the shower made it small; parking is by spot assigned to your apartment, which for us was not too close to the apartment, which made (un)loading a family's worth of stuff difficult.

Rooms are large and well equipped. A lot of games for kids of different ages. Free laundry room. The room we got first was very far from the main building, the nice lady with short hair, Josie, was very nice and patient and got us a closer room the next day, since they were fully booked that day.

The older lady with the long hair was impatient and not very nice....

our second time in the AlpenParks apartments were great, comfortable and clean. WiFi was great as well, spacious rooms and fully equipped kitchen

We had extremely unpleasant experience on the day of our check out from your staff member on reception desk. We had two apartments pre paid by same credit card and for some reason tourist tax and cleaning was charged differently (difference was 80 eur) .. when we asked for explanation I was told " you dont understand, I KNOW where you come from (Serbia) , you dont have EUR there and maybe you dont understand exchanged rates... ‼️ Exchanged rates have nothing to do with this but this type od discrimination and rude unnecessary comment was not expected 🚨. Simple explanation that different charges were made during booking could be enough!

The rooms were comfortable and a high standard. The rooms were clean. It's a quiet area (other than the partying teenagers next door). Saunas are nice, but only open to families on Wednesdays. There is a pizza place on the hill up to the apartment near the pool, but they did get our order wrong (and the nachos were chewy and seemed old). There is a good, usable kitchen with a little oven. The staff were very helpful.

It was such a long walk up to our apartment, which was at the top of a very long hill and nowhere near as close to the lift as stated in Booking. The saunas kept running out of towels. And we could hear the techno music blasting through from our neighbors very easily, the walls seem thin.

Friendly and helpful staff, good location (close to Zell am See), and well equipped apartment. The whirlpool and swimming pool were also nice.

Apartment was not very clean when we arrived, there were even dirty dishes in the pantry. We cleaned up the entire place before we could really settle in. All the cleaning material provided was so old that it should be thrown in the trash right now away (they looked really disgusting). We had to buy some cleaning things ourselves. The mattresses and pillows were very old and worn out completely. The apartment needs some real renovation, especially the bathroom and toilet have leakage marks on the ceiling. Toilet sink was leaking.

The apartment is very large, clean and comfortable. We had a covered garage, which is a huge benefit during cold days. The wifi was excellent. Communication with staff was easy and efficient.

The heating was not working in two rooms when we arrived, so the first night was very uncomfortable. The staff reacted fast and found a workaround, but these things must be checked before the guests come. The complex is very large, so building an indoor pool in addition to the existing spa option may be worth considering.

2nd time that we stayed here, again we had a good time

Different than last time is that a parking spot was not included, at least not anywhere close to the apartment. It should be somewhere but we haven't found it, the description at the service desk was not correct, they also didn't seem to know where we should park. Overall we managed, but its a rather steep walk:) However, its great that they have a taxi service around the park on most days, not every day though, so sometimes we had to walk.

excellent breakfast and very nice people serving/arranging it. Overall people were very friendly and very well organised. they gave good instructions and toke care of some little accident we had immediately.

the beds were very soft. the bathroom is not in accordance with the rest of the flat - with some accessories like a chair or little table to put things on it could be helpful.

Free parking, an amazing large balcony, beautiful view with huge windows in the bedroom and living room. Decent sized bathroom. The pools were quite private as the place wasn't really busy (we often had the pool for ourselves). Really quiet and remote which we loved. New stove in the kitchen and a large fridge for it being a vacation apartment. The restaurant on the facility is yummy is as well. The staff was very accommodating.

Not much to say that's negative. Just that on the last day the pool was super super cold (at noon).