The pool was fab, Nice sunset over the pool, family room. Great, hot shower. Good and Varied breakfast. Small playroom by the reception desk. We only stayed a night, arrived after an overnight trip in the jungle and had a perfect pool day before our next flight.

Size of the family room was on the small size, adequate but small. Seemed to need to pay a service charge everywhere.

The staff was really friendly and the room was very comfortable and quiet. The Minibar fridge had a decent size. I could easily put ice cream inside there and cool my water bottles. The shower was also large. I really liked that there was a cleaning service available for all my clothes. All in all a good hotel with lots of friendly people and activities inside the hotel.

Unfortunately the wifi was slow and sometimes the TV didn't work. I had to creat a hotspot in order to use the Smart TVs functions. The toilet door is not a real door, but a kind of swinging door. I did not like that especially when you are on your first dates.

Nice quiet location with inviting pool! Excellent breakfast and friendly reception staff.

Coffee machine in restaurant needs replacing as regularly breaks down. Beds not made very well. Needed to explain several times that the sheets should go under the blankets and not the other way around!

Staff was awesome. We arrived a bit earlier and the receptionist set us up with wifi so we could work. She also arranged that the tv in the lobby would show the EURO cup on my request. As soon as a room was available she handed us the key. The pool is heated and very clean. Nice place to relax a bit. We had dinner at the restaurant which was very good too.

Internet in the room was very weak. Not existing to be honest.

it's clean

Wi-Fi was slow even in the room. The check-in process was a bit slow and they don't let my husband to accumulate the hotel points/enjoy a membership discount even he is a member of the hotel group. They said it's because I booked under my name, not my husband but other hotel groups allow me to do so.

Tasty and abundant breakfast, quiet room (one of the quietest hotels I ever stayed in), amazing swimming pool, comfortable beds and pillows, comfortable temperature in the room, polite staff.

There was no shampoo in the shower for some reason (even though the bottles were attached to the wall). Sink had draining issues.

Friendly staff, good restaurant

Old property, small rooms, we had a problem with the safety box ( didn’t work) and keys to our room didn’t work all the time

Breakfast was amazing! The Novotel team was helpful and friendly. The location is quiet and beautiful.

Nothing

quiet area with a pool to relax

the vegetarian options on the menu were very limited and the restaurant staff did not come up with any options. the reception lady who spoke English helped us to translate with the restaurant staff.

Nice breakfast, highly friendly and helpful staff, thank you.

The room smelled a little mouldy.