Food was amazing: there’s a wide variety of salads, fruit and desserts, and the fish… 🤤! The entire place is incredible. There’s plenty of choices for the kids to play and enjoy. We really liked the Michael Jackson show 😊. The slow river, a definite winner 🙌.

The rooms could have been a little more comfortable. Even when you turn the air conditioner off, there’s a fan that remains on all the time and at night it can get quite noisy. Fortunately, we were so tired after a fun day that we could sleep well all the same.

the variety of food, I was very impressed. love kids area. love with all included even drinks. and I love the night activities, every day was something different.

I didn’t like not having the chair on the beach

The beach is amazing, the pool and the facilities are really great. Food is very good and nice activities too.

The pool was almost hot some days. The food was quite repetitive and lacked vegetarian options, mainly on fixed menus. The checkout wasn't great at all, we had to leave the room at 12 and no options were provided to at least take a shower somewhere before leaving for the airport at 4pm. Leisure activities like pool table, foosball or ping pong were way too far and quite unaccessible. Elevators were a nightmare, almost frightening to use

Loved the various pool types - adult ones, wave pools, pool for kids and even one for young babies/toddlers. Also loved the option for sandy seating areas without having to go to the beach. As a mum to a toddler I really appreciated the dedicated kitchens allocated in each building to prepare meals for babies, wash nursing related items and utensils and the availability of milk, fresh fruit and porridge that’s provided fresh everyday.

How confusing it is to go anywhere, the signage they have is not adequate or good. They need better signage and more of it everywhere. Food could be better, while the restaurant food like the pizza (their best restaurant) and the French were delicious, the buffet quality was disappointing with very little healthy options. They had a diet section but it was very basic and just some vegetables and fruits. A little renovation/decoration to make it look less like a staff canteen and more a resort buffet restaurant would be a good move as well.

This is an awesome hotel, third year in a row we stay there. The staff is great, the location is awesome and the hotel is full of activities for adults and children.

It should improve the experience in the restaurants. The menu is not attractive when you stay longer 4-5 days, and the special restaurants like the pizza place needs improvements in the scheduling process, the restaurant size and the serving process which has huge gaps, like not serving (or delaying a lot) simple pizzas like mozzarella, the preferred flavor for kids. It looks like the "chef" have his/her own opinion about what to prioritize, and this is completely disconnected from the customers, as some people get pretty mad because of waiting 40 minutes for a simple pizza to their kids.

Staff, pools, bars, night shows, facilities, location, spacious room (changed from 1st offered). Great entertainment room to watch the World Cup.

Pricey for what's offered: no chocolate dessert options for lunch, only 1 brand of rum, only water in the mini-fridge (missing coke, beers, liquor....). An absurd situation happened when they wanted to charge me for getting the plastic room key (I declined to pay and returned it)

The service great. Lesley Ramos at the Front Desk very good

The rooms should be a little better. With the nicer looks

Las piscinas y la playa

Que no tengan room service

Everything.

Nothing.

Best hotel!