Very comfortable bed and great view thanks to an upgrade. The pool is very long which is good for laps. Breakfast is good and you can have customized eggs.

No direct access to the beach! We stayed 2 days prior and asked the staff to keep our data and keep us signed in for our second stay and to stop the constant messaging we had already received the first time. It continued relentlessly and was very annoying. When we came back only 2 days later, they pretended not to know us because the staff kept changing all the time. Booking should be able to stop the automatic annoying messaging. We had plumbing issues and the first plumber didn't take it seriously so when we came back from dinner we had to call again very late. Nice efficient second plumber but I would rather not have to call once let alone twice. Rooms need to be checked before being rented.

The hotel is situated next to the beach. There is no street between the hotel and the beach. The location is very quiet. The very large room is well equipped. The room has a balcony with two chairs and a table. From there you have a wonderful view. Large bathroom with good shower and good quality towels. Very comfortable bed with good quality bed linen and pillows. Good aircon. Good lightning. Excellent breakfast buffet with a huge variety of food, fruits, juices and specialities served in a nice room with a view to the sea. Friendly and helpful staff. Strong WiFi everywhere in the hotel. The hotel is excellent value for money Next time in São Luis we will definitely stay there again.

There is nothing to complain.

I loved the view and the room upkeeping on a daily basis. Overall the housekeeping, the restaurant, the quality of food was amazing.

I would love to see the staff explain the hotel policy in English for us who dont speak Portuguese. If the staff does not speak atleast they can have a note that explains it all as I stayed for almost 2 full weeks and ended up paying a big amount for water which the hotel qualifies to be a part of their mini bar consumption. I was given no chance other than pay and only then can check-out by the front desk manager. The restaurant can add few vegetarian options as well which I found to be lacking in their breakfast or the lunch/dinner buffet.

The staff was very nice, giving us an unexpected upgrade with balcony over the ocean. The pool is long, perfect for laps. Breakfast is decent with lots of fresh fruits and eggs to order.

I chose this hotel because it was on the beach. I never imagined that it didn't have access on the beach like other properties nearby. The way to reach the beach by foot is muddy and far, with lots of trash.

The location: very safe to walk around, all taxi drivers knew well the address (and there is always a taxi stationed nearby, we travelled most times with Mr Auri, very attentive and careful driver), right at the seafront (but quite difficult to reach the beach), walking distance to excellent restaurants, delicatessen, pharmacy, coconut stand... The breakfast: great variaty and quality. The regional food was amazing. Just the breakfast make your stay worthy The swimming pool: we regretted not using it more. Good for chilling and for a few laps The staff: although very busy, always kind and efficient. Flávio Augusto upgraded us to a seaview room that was a really nice treat after travelling for 17h. The toiletries: lovely scents, great quality And they our suitcases when we went to Lençóis for a week

The bathroom structure didn't allow a good drainage and ventilation

I liked the location, wonderful plentiful impeccable breakfast with many variations comfortable spacious restaurant. The apartments in the standard of comfort, comfortable spacious bed. Wonderful view! As the hotel is refined, I suggest a kettle with free coffee and tea. Very helpful messengers.

Regarding the delay at check-in, there was a disagreement with what was agreed by the booking and duplicate payment without it being reversed in automatic, it seems unwilling to do that, since it is registered in the system. The lack of language at the time of service.

Nice hotel. Great breakfast. Service was good but could be a bit more attentious. Room was large and confortable. I was there during Brazilian Valentines day. They hired live music to play in the lobby and the girl was a great singer.

No toiletries in the bathroom. We asked twice but there was something going on with the staff. You can't swim in the beach which is unfortunate but not really the hotel's fault.

Almost everything! The shower was exceptional! The staff was extremely helpful and friendly.

There were some small problems: The bathroom fan wasn’t working My bed was too firm but that’s a choice. Wifi didn’t work well by the swimming pool. We had to ask twice for towels because the cleaning staff forgot to leave them.

Very comfortable enormous bed and pillows. Excellent shower. The buffet dinner offers a variety of local and international dishes with plenty of freshly prepared salads and vegetables. Breakfast buffet also very generous.

Too many (four) pre check in mails.

The hotel is located pretty much on the beach (although to get to it you do have to clamber down an unofficial path) but worth it as the beach is lovely. The rooms are a good size and we had a spacious balcony. Breakfast was plentiful. The pool area is really nice too. It”s about a 10 minute taxi ride to the historic centre - which is well worth a visit.

Nothing significant