We had a lovely time. There was a mixup at check in with our reservation and the staff was quick to accommodate us. They made us feel welcome and went went above and beyond to make it work for us which we appreciated. The hotel is beautiful and a perfect place to relax by a private beach. The food is the best food we’ve had in the BVIs. The pool is beautiful and the cabanas to relax on are luxurious. The view from our room was beautiful, we could see the ocean and sunset. We would definitely return but just keep in mind the rooms are only made for two people. Only other thing to note is the roosters crow at 4am, but it adds to the island vibe :)

Great location on a pristine private beach, very laid back, roomy accommodations with nice amenities and newly remodeled bathrooms. I love that you can order anything you want for the included breakfast and it's made fresh. The new lounge chairs, hammocks, and cabanas are awesome. Full bathrooms with showers and toiletries at the pool is a great touch. You can tell a lot of work is going into updating the hotel.

We had a couple urgent issues that we called/texted the number given to us for help but not one answered the entire week. The rooms, restaurants, and other facilities are not designed with any accessibility in mind - it can be difficult to make your way around if you have any accessibility issues. The Sugar Mill restaurant menu is extremely rich and heavy foods with execution I would rate a 4/5.

This is a charming property! My adult daughter and I stayed overnight here before a Moorings yacht charter and we both loved a single thing about it! Lovely reception ( in the bar area👏) complete with a glass of bubbly and a cold towel to begin erasing your travel time to get there! Our room was 134 and we paid $500 for the night which included a delicious breakfast beachside. The bed was very comfortable. Our heated toilet / bidet was a fun treat too. The bathroom was gorgeous with all the amenities. We even had a small area with frig and coffee maker and microwave

the entire staff, from housekeeping to restaurant staff were exceptional. The general managers Rupert and Andrea went out of their way to make us very comfortable. Complimentary cook to order breakfast was excellent. Dinners were off the charts good.

Airport pick-up would have been nice.

The breakfast was fantastic, included in the room rate we selected - covered an extensive brunch menu on Saturday and Sunday, and was served overlooking the sea with one of the best views anywhere.

We liked everything, probably the best hotel on Tortola

Truly an exceptional little gem. The sugar mill is low key and small which made for a more enjoyable and relaxing stay than large branded hotels. The staff is friendly, helpful and accommodating and the food was so spectacular we had dinner at the restaurant every night of our stay. Couldn’t recommend this oasis more.

Nice hotel with good food options. The hotel has a small private beach, a pool and beautiful areas to relax. The outdoor furniture is comfortable and the wicker pods are big enough for a couple to enjoy. Best of all was the friendly and accommodating staff. They were beyond awesome and made our stay exceptional. We mostly stayed on the property to relax, enjoy a few extraordinary massages and outstanding meals. The location was absolutely gorgeous.

If you like to walk, you will have to walk on the street to get to places nearby. There are no trails or sidewalks. The private beach was small and there are no adjacent beaches.

We felt safe, relaxed, and well-taken care of when we arrived. The staff goes above and beyond to make you feel happy and rested. The breakfast and dinner were excellent. The views from the room and dinner restaurant are breathtaking. The rental of the car was easy. Rupert even offered to drive us to the closest grocery store. We received an upgrade. Honestly, it felt like a small paradise. Thank you!

The waitress for dinner felt upset and was rushing through. She was not rude or anything, but she wanted to close the night and go home. Everything else was excellent.

I liked absolutely everything about this property. We only had one night before boarding a 63 foot catamaran for a week. After our brief one night stay we were wishing we had more time to spend at this quaint beautiful little slice of paradise.

Absolutely nothing

People were very nice. Great location. Amazing food at dinner and lunch. The beds are VERY comfortable. They serve great bottled water .

NO Assistance with luggage up steep hills and stairs to get to rooms. Very slow service to get lunch 38 minutes to get a margarita pizza and coconut shrimp and someone asked for a drink in a Saturday and they said they fan out of bailey's.