The hotel is extremely well located (in the center with shops and the museum of history and the nearby park). It is very well maintained, very clean and the reception staff is kind and speaks good English. I really appreciated the massage therapist and the quality of the massage (thank you!). The room heats up extremely quickly and there is a well-stocked mini-fridge. Extraordinary sauna, so it's a plus. As a general conclusion, we liked the hotel and it is the fourth time we return to this hotel in Ruse. THANK YOU very much for the hospitality!

I had a lack of water around 11 o'clock, which made it impossible for me to clean my body (but I think it was not strictly a problem of the hotel). Breakfast is ok (it would be ideal for the omelet to be hot, not cold). The coffee machine was broken (but they brought us coffee from the bar and it was ok). I would change the type of juice (the orange one was little and not very good to taste). At the pool, the water is very cold (perhaps the temperature should be changed by 3-4 degrees, especially when there are customers).

The room was clean and tidy, and the breakfast was quite good. The location is great, close to the pedestrian zone, right in the city centre. The property has its private parking garage, which is charged additionally, but it is possible to park nearby for free.

I chose this hotel because of the pool; however, the pool was not working, and no one informed me about it until I arrived at the hotel. It would have been sufficient if someone had simply notified me via message before my arrival that the pool was out of service, as it wasn’t an unforeseen malfunction but a renovation that was surely planned and started earlier.

The breakfast was excellent, with a wide variety of options to choose from. The outdoor pool and bar are lovely and well-maintained. The hotel provided towels and robes for both the pool and spa, which was a nice touch. The gym is very well-equipped, offering everything you need for a good workout. The receptionists were friendly and spoke excellent English.

The room could have been cleaner. It was a bit messy, with noticeably dirty doors and some other areas that needed attention.

Central location, nice staff both in the hotel and the restaurant. The pool was cool the water temperature was perfect.

1. The jacuzzi wasn’t working and it actually hasn’t been functioning for quite a while. One of the reasons we chose the hotel was the jacuzzi. 2. The room was nice but dusty. 3. The walls were scratched-partly on the bed side and clothes hanger. 4. The hotel restaurant is expensive and the food is NOT what you’d expect. 5. Overall, value for money not best option.

- The hotel is very well located, a little park very close (with a playground for kids) - The rooms are spacious, the bed was confortable - We parked just in front of the hotel, in the street, but it was quite secure (the underground parking has very few places and it was not recommended by the hotel) - you can relax in the pool after a long travel journey - breakfast is ok (but if you come after 9AM there is not much left to eat. but we're the coffee&croissant breakfast type of people, so it didn't bothered us a lot). -thank you for changing our room when we asked for it, because it was too hot in the first one.

-the air conditioner in the hotel needs to be changed ASAP. They gave us a van (thanks a lot to the lady at the reception :) it saved us during the night! It was 27 C degrees in our room, it was too much for our baby. - everything else is ok!

The food at the restaurant was amazing The rooms pretty big and clean Great location, right in the centre

One of the 2 rooms we had was really, really hot and the windows don't open fully, so it was an uncomfortable night Also, the bath doesn't really look like from a 4 star hotel. Maybe change those bathtubs, guys

The room was spacious, comfortable, clean. The bathroom was small but actually I perfectly furnished, including a bath tub Our room was on the same floor as the rooftop pool which was delightful in the hot weather. The breakfast was adequate with a lot of choices and although it was a machine, the espresso was really good Towels to use at the pool and dressing gowns made everything very comfortable

The minibar fridge didn't cool anything and actually radiated heat. Thankfully the air con was excellent to counteract this

location, location….. I travel a lot, and I have to say, the hotel has the best equipped gym I have ever seen. Spa is very good, I had 2 exceptional massages, I would recommend it to all. 5 stars fully deserved.

breakfast, and it’s not I didn’t like it, you have everything what you need, it is a buffet. but if the hot food is served, should be fully heated. it is just advice for hotel to keep the food warm, even if it’s buffet. the gym is open from 8 am and the breakfast was from 8-10am. so people who likes do workout before breakfast will be a little bit under pressure.

Awesome place 😍 Absolutely beautiful, all the staff very nice big thank you to all 🙌🏻 The food was very delicious, I’ll recommend the fish 🐟 stunning 🤩 The room was clean and the bed comfortable The hotel is decorated wonderful, great details all over 🌸 The gym profi and the pool very nice! Congrats !! 💯💯💯

Excellent 👍 clean and staff friendly and professional Had meal in the restaurant Great value and a tasty meal Bed was very comfortable and large room Swimming pool small but warm and ideal for me

Nothing really If being picky my room was very warm But staff sorted it quickly Breakfast disappointed As not help your self service But I understand it’s out of season