This is a gorgeous well established hotel located in a central area of Nanaimo. The bedroom and en-suite bathroom were generous in size. We were pleasantly surprised to find a small balcony off our suite and a fireplace in the sitting area of the living space. The bathrobes provided by the hotel were absolutely luxurious. The staff that we met had a wealth of experience in the industry, cordial and helpful.

The on-site pool seemed to be closed for renovations, had it been open, it would have enhanced the experience. The whiskey bar in the hotel is charming and very well stocked but was unfortunately closed as we were wrapping up our evening (10pm) it would have been nice had it remained open slightly later. But, we also did not ask about the hours before we went into town, had we asked we would have planned accordingly.

Location for us was great. We had stayed there before.

Cleanliness was our major concern with us. You could see circular imprints of glasses on the tables indicating that they had not been wiped at all. We were supposed to get a room with two queen beds but was assigned a single queen bed. On checkout reception said we should have advised them and they would have changed our room. Having toted baggage up to the room I didn't think it was my responsibility to address this issue. I felt it was their responsibility to confirm our booking.

I left something behind that was important and I got a phone call in a several hours telling me I left it behind and that they would hold it for me and I could pick it up. I picked it up two days later and everything was there. Was very grateful

Staff was very friendly and the room was very clean. The bed was very comfortable. Very elegant would stay again.

Hotel stay was very pleasant. Definitely recommend , staff was very pleasant and accommodating.

This place is amazing. A gem in the middle of the city. When you step into the lobby iit’s like stepping into a grand hotel of the past. It is elegant. Very friendly staff. Wonderful restaurant with lixurious ambience . There is also a bar at the facility, which is well known as the whiskey bar in in the area. The rooms are big and comfortable and extremely clean and the price was very reasonable.

There was no breakfast available in the restaurant as it doesn’t open till later in the day.

The price we paid was only slightly more than our cheap motels but was waaayy better. The cleaning staff was so happy and welcoming. There was a mistake with the online booking. They solved this by upgrading us fexpectations. Concierge was so nice and helpful.

They upgraded us to a room with a jacuzzi and other nice things free of charge so it is hard to complain about us not being able to get the jacuzzi to work.

Comfortable room with balcony. Beds were comfortable too, and location is quiet but convenient to shopping, restaurants and highway to go up or down island.

We like the decor but thought the paint could use some touching up in places. The hotel needs a bit of freshening up. The lobby has an unusual mix of decor styles, part Victorian English, part sparkly wedding.

For some reason, our car wouldn’t start and we were in there underground secure parking, maintenance man and front clerk helped me driving me to the local Canadian tire to buy jumper cables bring me back and proceeded to get my car started. They were absolutely exceptional. I highly recommend this place more than any other hotel we’ve ever stayed at.

We liked everything about this hotel. The hotel was lovely, the staff were so friendly and couldn’t be more helpful. The food was really good and the price was reasonable too. It is the only place we have stayed that you get real glasses in your room.

There wasn’t anything to dislike about this hotel. The best we have stayed in during our stay in Canada.

Location is perfect. There is a restaurant on the premises. Parking was easy. The room was very nice. I had a fireplace (not needed ), a fridge and a microwave.

Although there is a restaurant, they do not offer a breakfast option. There is a McDonalds and a Tim Hortons not far away but not everyone's cup of tea. The carpet in the room needs replacing. The underlay has lumps.