The location was perfect for our stay and in walking distance to the Performing Arts Centre. Front desk staff were very polite and welcoming. I confess that I lacked somewhat in my attention to detail as I thought check in was 3pm. We arrived 2:45 and the room wasn't ready. No fault of theirs and I truly apologize. That being said they were fantastic given that this senior got her time wrong. IT was lovely being on the water.

The garabge in the back was overflowing. While we waited for our room we were invited to have a drink in the restaurant but it was not open.

Our meals were very tasty and well-prepared. The staff went above and beyond helping us with their assortment of in-house hot sauces and all of our other requests. We especially enjoyed the unique indoor/outdoor pool, along with the hot tub and sauna.

Breakfast was excellent but the coffee was weak and lacking flavour. Also, the same could be said about the coffee in the room. We would have preferred real coffee cream in the refrigerator as opposed to powdered whitener.

Our view from our room, really comfy beds. Staff was very friendly and helpful. Really nice waterfront walkway infront of hotel.

$20 for breakfast, a continental breakfast at least should have been complimentary. Hottub was out of commission, so disappointed in that after 4 hour drive there. Also they charged $15 to place a little microwave in our room, which they should not charge for.

Customer service, Rohit was very kind. I signed up for the points program and he was very thorough of its rewards. He smiled and was welcoming from the beginning. We ate dinner at the bar in the restaurant. We had the steak salad and it was amazing. The bartender was also very friendly.

The group of teenagers outside the parking lot door. They asked us to let them in, but we chose to enter from lobby instead. The front end staff has already alerted the local police and were waiting for them to arrive.

The breakfast buffet was incredible with many options. We loved that kids eat free. We were really appreciative of the manager accommodating a large group & finding us a place for a celebration. The activities for kids was fun & engaging especially the button making, cookie decorating & karaoke. Highly recommend for a getaway for kids!

This was the host hotel for a car show & convention we attended, so it was nice having dining facilities and an outdoor patio with bar right on site. Staff was all very friendly and helpful. Lots of great dining and pubs within easy walking distance of the hotel. Great breakfast spot right across from front lobby. The river lock boat tour is right next door and is a fabulous excursion!

Older hotel, could use an update or refreshing. Only one elevator located at the far end of the hotel, so depending on where your room is there can be a lot of walking. Website description of "city view" is misleading if not dishonest; the "view" is that of the parking lot and stores across the street. There is a daily fee for parking on the hotel grounds, although not terribly expensive. However, our total bill was MORE than that quoted when booked, even after subtracting out the parking. Why?

Location suited our needs well. Pleasant view from our room over the water.

We ate in the hotel restaurant but were disappointed at the lack of choice for vegetarians. We were not informed on checking in of the $100 per night that would be taken from our credit card.

The March break program was great for the kids. Kids eat free.

This was our 2nd year doing this, 1st year the room beside restaurant was set up with table and chairs for kids and parents to hang out and play. This year was just tables. Wasn't until we asked staff for assistance that it was accommodated.

The bed was extremely comfortable.

The bathroom shower was outdated and whole room was small. The door should swing out so not to cramp the small bathroom. Also We thought breakfast was included but apparently it wasn’t and $22.00 per person was way too expensive for the food served.

The front desk staff were INCREDIBLE! Especially your evening staff!

Location was excellent... just dont go to the timmies across the street..walk a few blocks to the Blackhoney Coffeehouse!