It was clean and comfortable

Hotel was extremely anxious to get my credit card information ahead of our arrival. They phoned me several times, but since I don't give out that information over the phone, they had to wait for it until I arrived at the hotel. It was the first thing they wanted once I arrived. I understand them wanting to block a damage amount, but the repeated phone calls were irritating.

Quite surprised with the whole area. We had never been up that way before and wanted to see the Fairmount. The casino hotel is right beside it. It was a beautiful place, clean, nice big room and comfy beds. Casino was much bigger than we expected. The lady at the desk who checked us in, did her very best to explain everything to us in English, which is all one can ever ask. Next time we will plan for golf at the beautiful course and book a room with the balcony overlooking the water.

Really nice spa facilities. Spacious room. Nice views. Staff were all nice, pleasant and helpful.

Beds weren't the most comfortable. The spa was a bit unusual in that you could only enter through one door and only exit through the other, then had to walk all the way around to drop your dirty towel. There was limited parking as the hotel was busy.

This was my first stay at this hotel and I really enjoyed it! Everything was clean, comfortable, and well-organized. The staff was friendly, and the overall atmosphere was relaxing. My only regret is that I only stayed for one night and didn’t book a room with a view of the river — something I’ll definitely do next time!

Good sized room and bathroom. Balcony with chairs, table and a nice view. Workable kitchenette, but small fridge. Free parking on site and just a 2 minute walk to the casino. Very comfortable bed.

Small fridge in kitchenette and carpet on floors instead of hardwood. A bit on the pricey side.

The location was absolutely beautiful. Our room had a balcony with a full view of the St. Lawrence River. We had a spa tub, a fireplace and a balcony. Also there was a shuttle between our pavilion and the upper that took us back and forth to the restaurant. Also a small kitchenette that was fully furnished.

No problems at this property at all.

We stayed in the Pavillon which has an excellent view of the water and included a balcony and kitchenette. Every thing in the room was great. The bed was super comfy and we enjoyed every minute of our stay. We ate at the Hotel Restaurant and everything was delicious.

The location is great, with a nice view over the St-Lawrence river. The casino and the Fairmont Manoir Richelieu golf course are 2mn away. The Quartz spa is very nice and the town is 5 to 10mn away by car.

A little bit of machinery or may be central AC noise during the night. The 2nd night I used earplugs and everything went well!

The pool/spa area was fantastic to use. Large spacious room. Comfortable.

Brief check in hiccup - was told our room was not ready even though we arrived after check in window starts. After 15 min someone else helped us and got us into our room (I think the first staff was training).

We were kicked out of the hotel bar - not in a nice way. We were not allowed, even without drinking alcohol - to sit with our young daughter. Never happened during our trip in Canada or anywhere else. I just wished we had explanation, law, policy.