RESTAURANT WAS GOOD. THE YOUNG LADY DRIVING THE SHUTTLE WHO MET US AT THE AIRPORT WAS EXCELLENT. THE CUSTOMER SERVICE GUY WITH THE CENTRE PARTING WAS EXCELLENT. SORRY, DON'T KNOW THEIR NAMES!

LOW TOILET SEAT. FELT LIKE A BASEMENT ROOM. SHUTTLE WAS A BIT HIT OR MISS - AS ON A PREVIOUS VISIT.

Initially hesitant to book when I saw the Booking.com rating was only 7. This doesn’t accurately reflect the venue! Newly renovated rooms are clean, bright and modern. Beds comfortable and bathroom have the necessary amenities. We initially had an issue with our room that the staff immediately rectified.

Nothing - and we are fussy.

Front desk staff were friendly and inviting upon arrival, check in process was simple. They offered a 10% for the dining room for guests . Room was clean, bed and pillows were comfortable

Room was perfect. Comfortable and homey Large shower bathroom Bed was very comfortable

Wished they had more blankets in the room Heat wasn’t working properly. I turned it up and still didn’t get warmer.

The bed was sooooo comfy, ended up sleeping for 10 hours...........

Would be nice if the parking fee would be listed on line when booking.. Another 15.00 was added to our stay....

the staff and maintenance guy we sooo good and friendly

they have some problem with power settings in the west wing we faced lots of power shut off and it was disturbing and two items were lost in our room !!

Location is excellent if you stay with kids, you can just walk to WonderHub, Kinsmen Park, riverbank or downtown for ice cream. Restaurant is located inside the hotel, meals are delicious! Breakfast has so many options that I has been lost. Swimming pool added much more fun to our stay, and it is available from 8am! For early birds like my daughter it was fantastic.

The hotel's price policy is not aligned with information provided by Booking.com. I mean price for cot, Booking.com says it is for free, but actually it is 10cad+taxes, but crib and playpen are for free. And there was some dust on a windowsill.

I liked the room which overlooked the river. Parking was easy to access. Restaurant was handy to use after travelling a day.

Bathroom was very small.

We arrived late and the Park Town upgraded our room to river side on the 5th floor. Beautiful room and view. More than expected.

Room was very comfortable and quiet. Restaurant was lovely!

Upon checking in, the front desk girl informed us that we did not have to worry about paying for our parking in the parkade. Unfortunately, ourselves & a few other vehicles, had $60 parking violations on our windshields the next morning. However, the morning front desk staff graciously dealt with the issue so that we were not liable for the charges.