I appreciated the personal touch by those who were at the front desk. Each person was hospitable and helpful. After a 22 hour travel time from the U.S. it was a delight to have a comfortable room - with a clean bathroom and shower. The hotel is situated near the downtown area - so it was easy to walk to town and take in some of the sights. The final hill up to the hotel is a 'pull' -- but it's worth it. The breakfast was delicious and the table setting was excellent. The ability to eat on the balcony made it a special time.

Architecturally unique hotel on hill away from gritty downtown Puerto Montt. Nice view from room, which was spacious with good big bed. Excellent security.

Parking situation was confusing - limited fenced spots so parked in front. Lighting & cc surveillance made it pretty safe, however. Late clerk was very young and a bit short on hospitality (and English) but adequate. Quiet neighborhood except for barking dog symphony deep into the night!

First room I had in the reception was quite tired and bathroom wasn’t in a great state but it was still comfortable. I needed to extend for a further night and the room I moved to was much nicer. Breakfast was good and it’s a 10min walk to the centre /sea front. I had an early bus to catch before breakfast service started so they packed some sandwiches for me to take with me which was much appreciated.

The hotel had great views, good wifi, an excellent breakfast with bread, boiled eggs, ham, cheese, cereals, milks, yoghurts, juices, cake and spreads. The staff spoke good English and were really helpful. The location is only a 10min walk to the waterfront but meant it was really quiet.

The bed was too soft for us.

Great location on a hill overlooking the city. The beds are comfortable, the rooms spacious, and breakfast wonderful.

If you are on foot, it is a bit of a walk up the road or stairs-not for someone with mobility problems.

The receptionists were very helpful with any questions around transport from Puerto Montt. In general we were very happy with our stay. The rooms are cozy and very clean and the building is in a nice state. Everything is functional and the water in the shower is always hot. There is heating in the room for cold days.

The room was nice. and the location.

The staff did not seem willing to try and communicate with me. In fact it felt like I was being avoided. In spite of demands to pay up front. They wanted to wait until my last day, which seemed like no one want to manage the necessary conversation. I speak little Spanish.

Breakfast was good, with fruits and options. Coffe was just ok.

The parking is tight and requires to coordinate with other passengers, cars are stacked in a small place with difficult access.

Nice hotel on the edge of town. Room small but ok. The best breakfast we have had our whole trip. Egg, ham & cheese, fruit, yoghurt and BROWN bread!

The hotel is located on a quiet street, has a gorgeous view, and is very close to downtown and the ocean front. I particularly enjoyed my room, with functional furniture and excellent heating. There is a water fountain in the foyer of the hotel.