The facility is very well appointed with extra large and very comfortable beds. The breakfast service had a varied and large selection to choose from. The coffee machine made excellent cappuccinos and the pool has an amazing view of Lage Llanquihue and Osorno volcano!

I liked everything very much, from start to finish! The recommendations of staff of restaurants and activities was “right on” target to our questions! Excellent personal skills, professional and welcoming.

Such a fantastic hotel! We arrived by car and were able to park right outside the front door. Immediately a young man came out to help us with our luggage. As you enter the huge lobby you can see the amazing views. Carolina on reception was so welcoming and charming. Lovely room with a balcony, incredible views and a machine providing filtered water. Fabulous breakfast, again with great views! Perfect location, easy walking distance to restaurants and shops. Wish we could have stayed longer!

The courtesy of the staff was excellent! The location is excellent! Breakfast was great! The room was big and very comfortable looking at the marvelous lake and volcanoes!

Minor things such as: the card that opens the door did not work four times out of seven days. Housekeeping failed to refill the shampoo container twice and late at night had to call the staff to refill it!

The hotel has a magnificent view of the lake and Osorno volcano. It has a cozy design with natural wood and fireplace. The room was very spacious and comfortable. The staff is among the best we have encountered in Chile. The breakfast was also good with fresh-made croissants.

Just some minor issues just to be a perfectionist, we have been to this hotel before, and some of the finishings outside the hotel require some maintenance. For example the logo of the hotel is fainted to one side, and windows in the hallways to the room were quite dirty. Besides that the hotel is great!

Beautiful views of the lake. The staff were very helpful and friendly and the reception staff could speak English well. The restaurant and lounge areas were relaxing, with the wonderful view and the food was great. A close walk into town. The room, bed and pillows were really good.

The lifts were too small and slow. They could be updated.

The room was beautiful - very big, the balcony was lovely to sit on of an evening and the views were amazing throughout the day. The bed was huge and so comfortable and the bathroom was great too. It was very well situated to explore this area and was within walking distance of the town with its restaurants and shops. We had a meal in the hotel too which was really nice - the menu wasn't extensive but there was enough choice for us to find something we all liked. We loved our stay here!

Nothing - it was really lovely!

Very kind staff, and beautiful facilities on the lake. The breakfast was excellent, especially the fruit selection. The staff were incredibly helpful - helped us book a guide for summiting the Volcan Osorno, prepared a breakfast for us to take early in the morning, arranged for us to use free bikes, set up free sauna visit. Overall a wonderful experience.

Beautiful location, the views of the lake were fantastic. Rooms were comfortable.

Rooms were a little noisy between the old air conditioning and the water filter. Also the water filter is cumbersome and takes out a great part of the already limited space for toiletries in the bathroom. The QR code for hotel services never worked and we did have issue with the water temperature of the water filter.

Great location in perfect walking distance to the town. Very friendly staff. Restaurant ambience could be improved but the food was good at dinner and especially at breakfast. Spacious rooms and nice pool and sauna which could be pre-booked for private enjoyment. Consuelo was extremely helpful to upgrade our room to a quieter floor for the second night.

The rooms are perhaps a little outdated and there is a certain noise level towards the lake because of the car traffic along the road.

Location: walking distance to town centre and stunning view of lake and volcano. Delicious breakfast, good selection. Large comfortable room. Extremely friendly staff. Good new bikes for use at no charge. Complementary sparkling wine bottle in our room upon arrival.

Balconies are too small and narrow, not inviting. Balcony door does not function well. Shower very impractical because the water always sprays onto the bathroom floor. Noisy air conditioning.