Friendly staff, room is bright with beautiful scene

Hair dryer is bit old and not working perfectly Sound proof is not good, I can hear neighbors close the door in the evening

Spacious room with nice bathroom. Great view of the city from the Lobby Our room also had a lovely view. Very close to metro so easy to get around

Breakfast could be better

Comfortable and excellent breakfast. The rooftop viewing area is an unexpected plus.

The room was very good and comfortable, but it smelled very musty. Unfortunately the bar at the 50th floor wasn’t open

Great hotel with amazing view, perfect Chinese restaurant, nice and comfortable rooms

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Sky view is good

Amazing hotel, great facilities, great ambiance

Some of the furniture in the room is a bit outdated

Breakfast is good. Staffs are professional and friendly.

Hotel is really old .

Extremely disappointing and far below the standards expected of a star-rated establishment. The issues I encountered are as follows: 1. Poor Managerial Attitude: The manager displayed an unprofessional and dismissive attitude when addressing my concerns, which is unacceptable in any customer service setting. 2. Air Conditioning Issues: The central air conditioning was not operational, and the portable unit provided was excessively noisy and seemed to function as a humidifier rather than an air conditioner. This made the room environment uncomfortable. 3. Noise Disturbance: Due to the lack of proper air conditioning, I had to leave the windows open at night. The noise from outside in the early morning made it impossible to rest properly. 4. Misleading Booking Information: The fact that air conditioning would not be available was not clearly disclosed at the time of booking. According to feedback from others, this issue affects all rooms, not just mine. 5. Unacceptable Bed Conditions: The “king bed” turned out to be two single beds pushed together, leaving an uncomfortable gap in the middle. The manager’s justification for this arrangement was both unreasonable and unprofessional, leading to a painful sleeping experience. 6. Refund Issues: I only discovered yesterday that there was an issue with my refund, and while I have not had the chance to check with my bank yet (due to today being Saturday), it has been over a week since I checked out. When I raised this with the hotel, the response was dismissive: “You should check with your bank.” This comes across as an attempt to shift responsibility rather than addressing the issue. 7. In May, I sent a pair of yoga pants for cleaning after having a hot pot meal. When the pants were returned, they still carried a strong odor of food, making me question whether they had been cleaned at all. Due to personal habits and preferences, I prefer to stay in the same room to avoid adjusting to new switch locations.