The staff definitely made the experience exceptional. The facility has amazing views. The rooms are spacious, beds are super comfortable. And the location is prime. Phyllis Gong, guest service manager, was genuinely friendly, resourceful and helpful. Everyone from front office manager to all the staff made the experience one to remember. Referred my friends and colleagues, definitely visit Chongqing and Westin again. Location is pretty prime. Near shopping district and financial district but not directly on the path. Lots of local shops and restaurants nearby. The views are exceptional. The facility has many hidden gems. Thanks for the amazing experience.

Great location. Wonderful rooms which were luxuriously large, clean and comfy. Staff were competent, and supported by very capable management, from arranging rooms for our group of 4 friends, to extending late checkout (when it became available). Jack Zhou went above and beyond by helping us out of a predicament we found ourselves in at the last minute - he was tactful, resourceful, and knowledgeable. Thanks and kudos to the Westin team! Will certainly recommend this hotel to anyone heading to Chongqing!

The Westin was Phenomenal through and through - it would be tough to find a better hotel from which to explore Chongqing. The location was perfect and our higher floor, corner room was incredible both in terms of format and view. The rooftop beach was a fun quirk too.

Located in the heart of the City. F&B, shopping, transportation are all within easy reach. The lobby occupies the whole of 51st floor. Very impressive view of the city the moment we checked-in. Cleanliness is excellent. Very good breakfast. Impressive service from front office to restaurant to house keeping staff. Truly 5 star!

Nothing

This is Xiao Zhan's hometown, so of course, everything feels amazing! The room was nice, and the staff were super helpful. The shopping center was just a 5-minute walk away, and the room had a lovely view. I’m really happy with my stay here!

I did not have breakfast in the hotel.

Minor issues not worth talking about, as the overall services and etc overide this minor problem.

Great location, very helpful staff, friendly staff

Most staff didn't speak English but try to help as much as they could

I like the live-music at the 51/F bar

A la carte dining is almost non-existent. My order of medium tenderloin beef turned out to be well done. (100% cooked) Choice of wines is very limited; staff knowledge on wine is grossly inadequate.

Amazing place. Very comfortable bed. Friendly staff. And central location. Seamless experience.

The location is perfect and the room are great

The common area are a bit old (lobby, gym, restaurant)