Nice facilities and comfortable rooms. Breakfast staff does a good job.

Western breakfast options could improve. Even though the hotel was not full we had to wait 10 minutes to be able to check in, be seated for breakfast and to check out. Pool food is of low quality and way overpriced. overall the service should be much better and is not up to standard. There is a lot of staff, but they just stand there and not doing much and not being pro-active. Exception is the breakfast staff.

So this is the Ritz Carlton. Of course it’s great. The positive feelings for the accommodation start right as you enter the main gate, and you can appreciate the lush landscape and Chinese/tropical architecture as you drive up to the entranceway. The staff are always there waiting to help you with everything you need. Check-in was a little bit slow and cumbersome, but not everything of course is ever perfect. We had two rooms and they were very well equipped, very clean and very comfortable. The beds were very comfortable and the Bathrooms were perfectly laid out and the showers were always nice and hot! The Wi-Fi throughout the hotel worked very well and in the room it was high speed. There is so much to say about this hotel because there were so many things to do, but I will just mention that the swimming pools were very nice. One was super long. The beach was a little bit of a problem since the beach right at the hotel was rocky and, the hotel staff asked you to use the neighboring beach, which was quite nice. It Is possible to go and swim in the sea although the water was a bit musty and it was fairly wavy. But the sand was very nice. We spent most of our time at the swimming pools. our child went to the kids club and he liked it very much and always wanted to go back the next day. The kids club staff were very helpful and friendly. Also The breakfast food is absolutely fantastic. Maybe the best part about the hotel complexes is Its lush surroundings, and beautiful views of the sea. Make sure to get a sea view room at a higher floor.

The one thing that I didn’t like was that although the rooms were fairly priced, everything else was charged triple at what it should be. Having an extra bed in the room cost as much almost as the room itself. The restaurants were quite expensive. don’t ask me what dry cleaning cost, etc. The other qualm was that there were times when the line to get into the breakfast room was a bit long. If you get there early, you’ll have the whole whole place to yourself. But if you get there at 9 AM, you might have to wait.

It’s a good old-school resort with high standards of service. The cuisine in restaurants was very good, territory is well preserved, they even have a small zoo, nice for kids.

It took some time for us to get a room, though we arrived on time. After we’ve seen the room, we decided to upgrade to a villa which was a good decision. The beach is united with Hilton and a bit far away from hotel complex, but still ok.

Overall, my stay at the Ritz was very enjoyable and relaxing! The food was delicious and the beach is nice. Jarvis, my butler, was very accommodating and always made sure we had everything we needed. Also, the AYI’s who were in charge of cleaning the villa 李丹丹 and 池芳娟 were great! They worked very hard and made the villa clean and tidy everyday even when it was short staffed. This was my second time at the Ritz and it was wonderful.

The Villa deck could have used some updates (many loose boards). Also, there were many trees surrounding the villa pool. This made it hard to get sunlight on the pool maybe consider cutting/trimming some of them down.

Magnificent grounds, nice pool, very spacious room with nice coffee and tea. Nice restaurants on site

Very few staff spoke English, was difficult to communicate, but got lucky when checking out when someone with excellent English helped us

This was our second visit to Ritz Carlton. The service level was just exceptional. The staff working there like William, Nanncy, Mikael, Lynn and many others just stood out for us. The service level compensated any other short comings. Our flight was on 6 August back to Shanghai, the staff namely William took exception actions to support us to get to the airport. Even though our flights were eventually cancelled due to Sanya lock down.

The only negative is the Bidet did not work and the sink was faulty but besides that the pool was great, the room was great, the breakfast was PHENOMENAL

great location if you want a beach. do play volley ball! the staff will be happy to play with you. it’s a massive place . 450 rooms. bfast can be busy but flow is well organized.

all about the Rooms is great. bfast is great too but the rest of F&B is overrated!.. and poor. sand grill is total rip-off. poor Caesar salads, trio fish.. it’s barely above family mart (sorry). Italian fine dining is also average for the prices. better go to Capella for a nice dinner.

Great breakfast- good gym, pools with sea view. Huge room with very comfy bed and large terrace. They were flexible with our check-out time and gave us late check out which was very nice. Very friendly and accommodating pool and bar staff.

Would have liked our room to be more central. Two small cockroaches appeared in our bathroom(it was a ground floor room). The pillows were very high which was a bit uncomfortable. As a family-friendly hotel it felt full of kids at times, might be nice to offer adulty only pools/times as there are a few different pools. Small minuses overall

The location is really beautiful and the facilities are excellent. But above all the hotel staff are amazing! They go to endless lengths to ensure you have a great time and are always polite, friendly and professional. Honestly can't speak highly enough of them- especially Naancy one of the guest service reps!

Honestly everything was great this time. The weather was not great as there was a typhoon over the island but it was still a great holiday.