Big, comfortable and clean room. Lot of choice for breakfast: Chinese, European and even Indian cuisine. Location is in the nice, business area, but not so close to metro.

They are charging very high deposit in random amounts. First, they charged us deposit that was almost as the cost of the entire stay, but the payment did not go through. At second attempt, deposit was app. 300 yuans higher. When we pointed that out and did not want to pay, they waived the deposit and we paid only for the room. Bottom line, negotiate the deposit! Chairs in the breakfast area are very dirty. Staff in the 5-star hotel should know English (only few of them speak limited English).

1. Staff In particular – Angela Qiu! She speaks English very well. She’s extremely polite, diplomatic, and clearly knows her job and the needs of the guests. She’s always ready to help with anything. Meeting her truly feels like gaining a kind friend in China. The hotel owes this high rating from me entirely to her. 2. Breakfast The breakfast is honestly amazing. There’s something for everyone, no matter your taste.

1. Facilities The hotel is a bit worn out and tired-looking. Everything feels quite old. This is a message for the hotel management — it’s definitely time for a renovation. 2. Staff The rest of the staff have a hard time communicating in English.

Good breakfast with a wide variety of Western and Chinese cuisines. Hotel lobby is spacious. Driveway is big and privately accessed allowing getting in and out of vehicles a breeze. Room amenities were good with a coffee machine. Some staff like Angela,Jessie, Mark and Tom were very friendly and helpful. TV had many channels showing mostly Chinese but a few English ones like Cinemax ,CNN.

It was more of a business hotel located in Hongqiao with a strong Japanese influence nearby. Lots of Japanese restaurants,Family Mart and Lawson makes you feel like you are in Japan rather than China. Walking to the nearest metro station is about a kilometre away. Hotel room and decor were outdated with old wood panelling. Don't know why we had to pay a daily deposit of 500 yuan which was promptly refunded on checkout.

Very well managed hotel. In a vibrant part of the city, not too far from the city centre but with enough things locally to enjoy. Service was excellent. The room was exactly as described, with an impressive range of tv channels, including some good western ones. Amenities excellent. Including plush bar (with evening live music) situated in the lobby close to the entrance, a swimming pool, a couple of restaurants, and even an international exchange rate ATM. Breakfast superb. Loads of great food on offer, a really nice big seating area and exceptionally well managed. Using this app, I was granted the choice of a late (14:00) checkout, which I didn't take, but it was nice to have that option. Directly opposite the hotel across the main road, is a Japanese food street with at least a dozen restaurants and bars on it! Car parking available out front, and also taxis are on hand if required. Perfect stay, glad to have chosen this hotel. Excellent value for money, highly recommended.

The property is a true 5-star quality, they never said no... We came at 5 am and they just agreed to a half-day price. The price from booking.com is excellent compared to other same-category hotels. So we were delighted in our stay with our 5-year-old.

Nothing, though not all workers don't speak in English, we have managed. Breakfast was good as china standard but as a Bangladeshi we loved a few dishes only. International guests especially Muslims may face a bit difficulty. we loved everything... a gem in Shanghai, especially for the price. We have traveled Shahghai and Beijing but no hotel can beat them. and their hospitality real good.

It was a very neat and clean environment, maintained by professional team members. Breakfast was also good. Very good staff giving quick response to each customer. Hotel was not crowded. Room size was good for two persons. All needful items for a traveller were there. There are several Chinese restaurants were nearby the hotel at walking distance. Hotel reception area and lobby was quite spacious. Parking also available on the ground floor. Price wise was also very reasonable. Hotel staff were ready always to book one line.

There were no grocery shops nearby. No currency exchange facility available inside the hotel.

Real value for the money. Room is ok. Clean, but need maybe little bit upgrade. Bed is good. Breakfast is ok if you are western and it is great if you are Chinese. Staff is correct and friendly. English speaking.

Not so much to complain. Location looks bit out of the city center but hotel is nearby metro (700 meters) and it is pretty convenient to travel. Breakfast is very crowded if you go early. But it is a worthy stay.

The hotel was amazing. The concierge helped me order a suitcase too as I couldn't figure out how to correctly add the address and pay and he was so patient, the rooms were perfectly cleaned daily and we got a lot of complimentary water every day too. Overall very good and I'd stay here again.

Nothing to dislike.

The location of the hotel is good, Breakfast has very good variety. Rooms are clean and comfortable, ameneties in the room are good,

there could be few vegetarian options on the room service menu A small issue with pest control was required in the room. should have more english speaking staff especially in the restaurant and the concierge desk

Staff was extra caring to service guests, excellent response time for any help requested, room service, house keeping and front desk staff was very helpful, location was v good too near to shopping malls and lots of good food options were there, gym and Sauna was also very well maintained. And of course breakfast was awesome 👍