The staff are very friendly and helpful, especially at the doors when we needed help with translation for the taxi drivers. The room is clean, spacious and well appointed. The breakfast buffet is very good for the small size of the restaurant. The gym is excellent, with a variety of open spaces and equipment areas. Although the immediate area is rather empty, the subway stations are just a few minutes walk, and there are plenty of taxis at the entrance.

The smell of air freshener (presumably some kind of signature aroma) in the lobby is unpleasantly strong. The hotel bar is comfortable enough, but there is no real bar to speak of - just a digital menu delivering from an internal location - and it was empty most of the time. The swimming pool features in the advertising but there is no mention of the need for a swimming cap, so my children were disappointed when they could not go swimming.

Best staff I've ever experienced, superb customer relations, the extra distance the staff go to is spectacular. I specifically wish to congratulate two duty managers, Kevin and David and Eva in tje Executive Lounge was incredible. Best of all, head Concierge Dean went above and beyond tto solve my transit issues, accompanying me to buy the ticket I need and will assist me getting my luggage from the hotel to the transport. I have a lot of travel experience and can safely say that this is the most exceptional customers erice I have ever experienced. Thank you to the team also, I know that great leaders depend on great teams.

The location was convenient for travel transit reasons but otherwise it doesn't give a true feel for tje exciting city of Shenzhen.

FANTASTIC HOTEL, I WAS VERY HAPPY TO STAY THERE. GYM AND POOL ARE GREAT. STAFF VERY KIND AND HELPFUL. TAXI ALWAYS AT THE GATE. I COULDN'T ASK FOR MORE. ROOM WAS VERY SPACIOUS, NEW, CONFORTABLE, WITH ALL NECESSARY AMENITIES. VERY BEAUTIFUL DECORATION IN CORRIDORS AND HALL. METRO STATION AT 10/15 MINUTES WALK, SO NOT SO CLOSE, BUT EASY TO REACH. SHOPPING MALL AT METRO STATION VERY HANDY FOR FOOD, CLOTHES, NAILS, HAIR, ALL YOU NEED.

NOTHING

The room is wide, clean and comfortable. The perfect lighting and view from the window.

Breakfast is not so good. Not many options of drinks for breakfast. I would probably not recommend booking the breakfast meal together with the stay. Another issue is during the check-in process, the staff informed us that only one breakfast is included in the 2 people booking.

Very nice hotel close to the HK border. They even refunded my taxi costs because I could not find the shuttle bus to the hotel. Very nice room, very comfortable bed. Nice service.

Only minor point: bathroom floor (especially the shower) could have been cleaner especially in the corners.

Great staff, modern rooms with amazing city and sea views. We truly enjoyed our 5 days stay and will definitely come back next time. Top notch service all the way!

Very modern, room size, breakfast, health club and pool

At least reception clerks should speak English I broke a coffee cup and they made me pay for it. It's no big deal, but I didn't expect that from a hotel of this class.

Very new and clean facilities. Staff made sure we were stocked with necessities and made rounds during the night to ask us if we had everything.

The lighting controls are bit complex and restrictive if you want certain lights off or on

We were upgraded to a larger room. It was very clean and comfortable. Also, Cathy Liu was very courteous and helpful. Thank you very much.

The beauty and elegance of this hotels. The lobby was specially very attractive.

The rooms can be bit bigger. It was very small. The lights for bathroom is but confusing.