Dear Gran Melia Xi'an Management, I am writing to express our sincere gratitude for the outstanding hospitality and assistance provided during our recent stay from December 17th to December 22nd, 2024. Our visit to Xi'an was made truly memorable thanks to the exceptional service offered by your esteemed establishment. Special thanks are extended to your hotel manager, whose prompt and compassionate assistance during an unexpected emergency was deeply appreciated. Their immediate response and coordination with Genertec Universal CREC Xi'an Hospital ensured that all necessary medical attention was received without delay. This level of care and commitment to your guests' well-being speaks volumes about the quality of service at Gran Melia Xi'an. We would also like to commend the entire staff for their professionalism, courtesy, and dedication to making our stay as comfortable and pleasant as possible. From the meticulously maintained rooms to the exquisite dining experiences, every aspect of our stay exceeded our expectations. Once again, thank you for your remarkable hospitality. We look forward to the opportunity to visit Gran Melia Xi'an again in the future and will highly recommend your hotel to our family, friends, and colleagues. With warm regards, Chhoeut Phally Dorrel RHODES MBA, MS

There was nothing to dislike about the experience.

The room is spacious and with a nice balcony to relax and is right next to scenic Furong Park with many dining options nearby.

The room has slight scent of cigarette upon arrival and a piece of hair was found on the towel rack. The water pressure could be stronger.

You’re 10 minutes walk from one of the main walking street and 3 minutes from one dynasty show (tang paradise) that I really enjoyed. The espresso in the lobby was really good! Berry from the red level lounge, who is the most skilled English speaker I met in China so far, went the extra mile and helped a lot even behind her duties.

Although everyone in the staff tries their best to help, even with people at the reception I had some communication issue in English. Nothing that wasn’t promptly solved involving other members of the staff. Few English tv channels - I will book again here

We were welcomed by a very friendly staff who had to break to us the bad news that the pool was in deep cleaning mode. This was a big disappointed for us since we booked the hotel for having a pool. However, they went out of their way to arrange the possibility for us to swim at hotels in the vicinity (The W and Grand Hyatt) and they invited us to their daily happy hour drink and food buffet. Which more than compensated for the absence of an in house pool.

As stated above, they chose to deep clean their pool in June, which was unfortunate. But they solved it very professionally.

The room chosen was fantastic with own balcony and a nice view, on the site it is called lakeview, however there is no lake, but a kind of Pont with water fountains that unfortunately did not work. The hotel has a fantastic entrance and once inside a large reception and modern. The room had fantastic fresh colors.

1. On the site it is called room with lakeview, however there is no lake, but a kind of Pont with water fountains that unfortunately did not work. 2. For such a hotel a proper coffee machine instead of Nescafe bags should be available. 3. One evening we used dinner in the Spanish restaurant of the hotel and the food was fantastic. However when leaving the restaurant the floor various in heights (steps) that should for reason of safety be indicated (yellow/black) also the staff showing us out did not pointed out the step. In short causing my brother (difficult mobility) to fall seriously.

The room was tastefully designed, with touches of elegance throughout. Access to Red level was a true privilege with the amazing and attentive service we received. We also really enjoyed using the pool, and looked forward to coming back to the hotel after busy sightseeing schedules.

Our room was nice and beds comfortable. However, the corridor and lobby smelled like cigarettes. Breakfast had a wide selection, although quality was average. My kids loved the ice cream. The location was good, walkable to restaurants and pretty close to most main attractions.

Disappointed that the pool was closed during our stay. Certain areas of the hotel felt dated.

Perfect location with shopping malls, loads of good food and beautiful parks nearby. The hotel was quite clean and well equipped. Room was comfortable and spacious, staff are extremely helpful

Nothing

Well located, good and detailed service. Room was spacious and high ceilings with seclusive view of the city. Near Popular Tang Dynasty and walking streets.

The room cleaning service was not very good. The first night bar area was not refreshed with new supplies and tables are not clean with stains.

Extremely spacious rooms, helpfully staff, overall very nice hotel. Very comfortable beds.

The first room we needed to change because of the smoke smell in our room. The room temperature can't be changed which is not comfortable. And some of the furniture had seen better days