Our family of four thoroughly enjoyed our 3 nights at Sofitel. Beds were comfortable. Room was clean. The pool and gym were a nice addition considering this is not a big hotel. Wide selection at breakfast. The captain at breakfast was friendly and gave great suggestions on city highlights. Special thanks to the chief butler Mr. Fong who was accommodating and flexible. All in all a great stay in Xian.

Room service was slow. On our last night, we decided to stay in for dinner as had a big day out. Ordered at 7:40pm and dinner didn't arrive until after 9pm. Sadly, the three plates of pasta also arrived lukewarm.

Wilson and Danny the Butlers were Amazing. Especially Wilson just went above and beyond on everything - Really loved my stay here. Wonderful room and lovely property and really enjoyed the fantastic breakfast with european and chinese options. Amazing stay and would come back and stay again in a heartbeat. Wilson the butler was amazing and just organized my stay in Xi'an and helped me with various things and booked a trip to the terra cotta warriors and was just superb. Loved this property and would stay here again without a second thought if/when back in Xi'an.

A true 5 star hotel. I genuinely did not expect this. There are 2 Sofitels in this complex (Renmin square and Legend). This review is for the Legend. Firstly, truly excellent staff. Everyone was professional, kind, attentive, and go the extra mile every time! A special thank you to Butler Fancy, who went above and beyond for my wife and I. The hotel is immaculate. All areas are pristine, especially the rooms. Our room was fantastic and everything was extremely clean. The exterior grounds are just as immaculate as the internal spaces. Breakfast options were great, bar has a happy hour, location was only a few minutes taxi from all the main spots. I usually do leave reviews for hotels, but they are short and succinct. However, I felt the need to rate this property and its staff as best as I could. This was the best hotel we encountered on our China trip. It would be a pleasure to go back there!

Nothing. Perfect hotel!

This hotel is a definition of perfection. An amazing hotel that is strategically located, tastefully designed, and well-maintained. The staff are all professional, polite, and helpful. I especially love the room: the layout is a bit unique, but it gives a cozy ambiance. I like the small closet & the bathroom is beautiful, and of course the bidet really makes a lot of difference into my stay in China.

NOTHING. But, if I can give a suggestion, I think breakfast should really be ready by 6.00 or 6.30 (whenever it says it starts). I came on the morning that I was checking out for breakfast at 6.05 but nothing much was ready even until around 6.40. But, I still love my stay & the breakfast that I had the day before.

Almost everything - perfect location and historical fill of the place , very comfortable and spacious room. It was like staying in a country side hotel even as it is located in the mid of the large city

There was just a few things that we found to be a little bit annoying - a/c was tuned off in the building because of the winter season , we stayed in late October but it was unusually hot day , so we’d prefer to cool the room before sleep. We weren’t told in advance that a/c is off in the building and spent long minutes trying to make it work using the in-room control , so I advice to inform guests upon arrival - requested child bed was not in the room, however it was quickly arranged

Staff were excellent. Building, grounds and location are very impressive. Rooms are also very nice and in good condition.

The gym is small. There is another small gym in the other Sofitel hotel nearby. Would be better having one larger gym with more equipment and machines to serve both hotels. The sauna, steam room and jacuzzi also need to be booked and prepared in advance which is a bit inconvenient. Nobody told us about free soft drinks during the daytime in the ground floor bar which we had access to with our room. We only found about this on the last evening.

The hotel and its rooms were beautiful designed and well-maintained. The deluxe rooms are luxurious, there were 2 toilets with a sitting area. The staff were courteous and helpful at all times. The buffet breakfast had a wonderful spread and we were spoilt for choice.

While it was located within the old city, it was not within walking distance to the key attractions in the old city.

Luxury hotel, equal or superior to some of the finest and most exclusive hotels I've used in France, Germany, Italy, USA and Turkey. Remodeled huge rooms/suites with classic European styling. Much much better than any Sofitel I've ever stayed in. Staff were attentive, polite, and always going out of their way to help. Incredible value. Relatively close to major attractions in the city.

Best location in town, nicely appointed room in a traditional European style that doesn't feel overwhelming. Best international breakfast I had in China. Super flexibile with check in and check out which I really appreciated. Kind staff, the head butler stood out in particular for his highly attentive service and good English.

The common areas were too cold, to the point that I did not use the swimming pool. Also, the mattress was sitting on a wooden board which is not ideal (you would expect a proper base)

This is such a lovely hotel. The location is really central, the room was big and airy, the breakfast was delicious and the swimming pool tranquil. Two things that were outstanding were the free happy hour and the attitude of the staff - they could not have been nicer and more helpful

Nothing, it was great.