Location was excellent for getting to the airport for a very early morning flight. Even though the airport is only 12 miles from central Cali, traffic can routinely stretch the drive time to the airport to an hour. The hotel provides a free airport shuttle which is available on call. Although we left too early for breakfast, the hotel provided a small bagged meal to go.

There was a problem with water dripping from the air conditioner in our first room. We were moved to another room, but only after the response to our initial complaint (mopping up the water on the floor) didn't solve the dripping problem.

the staff was great. The room was comfortable and clean. Location was perfect for getting an early morning flight.

I was disappointed with dinner.The staffing, though friendly was light. It was a Wednesday early evening.The steak that I received, though cooked properly, was in parts fatty and tough.Everything else was fine. I would just get something else. Coming from a restaurant background I know this can happen. I would still recommend the hotel and restaurant. Dianne was great at the restaurant serving there and outside at the pool area.

Staff excellent. Food / menu superb. Room comfortable and spacious. Pool.

Gym - afternoon Sun cooking! No A/C working. Machines faulty. Some young couple having an all night party in a nearby room. Poor sound insulation. Lack of attention to service and inspection. Shower faulty, phone screen backlight lighting room (placed pillow to cover it). Running water all night (toilet or drains).

Enjoyed location, right on airport grounds. Great breakfast!

Wish they would manage their WhatsApp and repond.. they supposedly have airport transport. I attempted to contact and call, no response. Had to take taxi to hotel.

We took a take-away breakfast because of the early take-off. It was ready-made when we wanted to leave. Also the free taxi was ready to take us to the aiport. The room was good.

We needed to take off the toilet lid always when flushing the toilet and help some part of the mechanism go down to get enough water to fill the toilet tank.

The stay and the service was excellent, and the breakfast was delicious!

I didn't like that the staff from the front desk couldn't find the reservation because the hotel was extremely busy and made my parents wait a while to get the room. However, they gave my parents the room and the next day I had to speak with the staff.

The whole experience was amazing! The staff in the restaurant was fantastic. This hotel will remain as our first choice everytime we travel to Colombia.

You cannot charge anything to the room. BORING having to pay every time we order a beer or something to eat. NO ONE takes money or purse while swimming in the pool.

We were only here for one night but it was very clean and comfortable. They offer free airport transfer. Breakfast was great. They offer filter water for guests. Shower was very good.

Booking says payment is made in advance however hotel asked for payment at property. This causes confusion at check in - I’d suggest checking this before you arrive

The view is wonderful. The service was great and they were really good about accommodating our large car. The breakfast had multiple options which was nice.

Unfortunately they are expanding so there is construction going on and the plastic partially obstructed the view. When it is done, it will be spectacular. The towels were old and thin. Our “standard” room had no view and the one frosted window opened to another wall.

The location, the room, (specially no carpet in my room) pool, the proximity to the airport. And the Christmas decorations. The restaurant’s 24 hrs service with room service and very professional staff. Courteous with a very nice personality. A+ airport include it shuttle service and breakfasts convenient early service.

Rugs on hallways (little smell)