The property was exactly what I had seen online- beautiful and definitely worth the money. More than that, the staff was so friendly and helpful. The room was extremely clean and our view was spectacular. Breakfast was delicious as well! We took advantage of the activities and that was so so fun. They offer a transportation service on a “tuk tuk” and that was very useful because uber is very sparse there since it is a small town. The tuk tuk prices were pretty comparable to what I was seeing on uber, so they weren’t taking advantage of us. The property is so beautiful, and the amenities are great. Would 100% stay there again!

There is nothing that I can think of that could be improved on, everything was perfect!!

WOW! This place is AMAZING! The villas are built against the mountains. Some are overlooking the lake, and others the garden. Well, I had the one overlooking the lake, and the view was breathtaking. Bu-Tee-Ful! This place was one in harmony with nature. Make sure to have WhatsApp because that is how you'll communicate with the staff in Spanish or English. Let’s talk about the services and five-star customer service. Checking in was the easiest process ever, and everyone appeared so happy working there. The staff members received us well, and our bags were taken to the villa. Be ready for some involuntary exercise. And I did say this beautiful property is on a mountain, right? However, it wasn’t bad for someone like me who barely visits a gym. The provided services are outstanding. So when the night came, someone went around to start our fire pit on our private balcony once it got dark (make sure to ask for extra wood). That would be the best time to order your meal. Food was easy to order and highly affordable. Breakfast is complimentary and delicious. The food, wow, was excellent, and the presentation was outstanding. Trust me, you will have no choice but to order in during the evening because you won’t want to have to truck up to get something to eat. I highly suggest you have your driver stop at a small grocery store to order a case of regular-size bottled water and snacks. However, the room does come well stocked with drinks and snacks if you want to spend the money. Honestly, I didn't trust the snacks because of the room temperature during the day, and I was concerned about how long they were in the room untouched. Anyways, that is my only 2% negative from a 110% rating, which is still an A+. Speaking of temperature, there is no air conditioning, but the room was very cool and comfortable at night to sleep. I was barely in the villa during the day, but I just wanted to let you know.

There is nothing negative to say. If you are a traveler, this place is fantastic compared to the comfort of what you are used to in the US, EUR, or CAN. It's a mountain, so the road is bumpy to get to the villa. Main roads are fine.

What a great place to get away from it all. Check in at the front desk/restaurant and from that point on you don't have to leave your cabin unless you want to. Comfy bed, great views, privacy, and an all around relaxing experience. Room service is complementary, so you can have your meals delivered to your place. Loved it, and would repeat. In room massage was nice.

The chairs. I know, seems simple, but the chair options in the room were extremely uncomfortable. The in room ones were a plastic mesh with cross bar that jutted out farther than the back. The deck chairs were in a odd semi lounging position that made it hard to read from. Perhaps would have been more comfortable if I only weighed 50kg. On the same note, the robes supplied where sized for small children, not 100kg men.

Loved the privacy, the location (although it’s pretty rough to get there and the pathway from the main building to the cabin resembled a mudslide). The staff and services were brilliant. Love the little touch of having a personal log fire lit for you each evening, the free room service of breakfast and dinner and in-cabin massages too! The cabin looked amazing and smelled very fancy which is something often overlooked by 4-5* properties. Very nice toiletries to round things off.

Felt that the size of the kitchen as a proportion of the cabin was a bit too much but that’s more of a structural thing I guess. One thing that was a bit of a let down given the price and zen like ambiance was that the bathrobes weren’t ironed/pressed and had makeup/dirt stains around the neck. Normally not a massive problem as you can’t get a fresh one for every guest but for the price and overall package this was a bit of a let down.

What a fun little getaway! My view from my deck was the serene Guatapé reservoir. I was nestled in woodlands and it felt like I was in a magical universe at night when the stars came out and I soaked in my outdoor spa. We went kayaking and the staff was very accommodating setting us up. They would come on request to build a fire in the evening. Very responsive staff!

The biggest issue was closing my shades on the wall of glass to keep out the sun (no a/c) and coming back later to find them open after housekeeping. I simply asked for no service.

The hotel is great and the view is absolutely gorgeous, with the water in front of us and our stay being surrounded by nature! The staff were very welcoming and helpful throughout our stay. We wanted to especially thank Gabby and Julian for their help! WhatsApp was mainly used for communication. They would light up the fire at our lodge every night. Kayaking was very fun for us and is available through the hotel booking. We also enjoyed the jacuzzi at our lodge.

The location was absolutely fantastic. If you´re looking for a quiet getaway in nature this place delivers. The view from our studio was stunning and it was so peaceful. Very comfy bed. Lovely hot tub. Great to be able to use the paddle-boards and kayaks on the lake. Really easy to get to interesting places nearby. Fire pit was a extra treat. Staff did everything they could to make sure we had everything we needed and the breakfast was good.

Nothing. If there was anything we needed, the staff got it for us really quickly.

We liked everything about it, it was peaceful, beautiful, calming, relaxing ☺️ the cabin was so nice and cozy. And then at night they will put on the firepit, so romantic. We went to spend our 1st year wedding anniversary there and I would recommend every one ☺️ The only thing we forgot to bring some snacks for late night snack haha but other than that I would go again 🇨🇴🫶🏼🔥💍 Btw roomsercvice was on point loved that so much 🫶🏼🇨🇴

Location,, tranquility, experience

Water shower temperature is very random, most of the time very cold and no matter how you turn the shower lever it stays cold, then all of a sudden it gets hot and then few seconds later cold again., we had not one single shower which was comfortable and easy, The hot tub jets were too dirty, full of insects and leaves, we changed water 4 times, all the time turning the jets on, but the water was still getting dirty witb leaves, dirt and Insects... The hot tub should be covered when not used, not left open for weeks and months, we ended not using the jets

The room was really pretty with a gorgeous view and a bonfire at night. The staff has been amazingly helpful, cheerful and really professional! The ride to the hotel is a bit of an adventure, so make sure to pack light and as little as possible;)

The outdoor bathtub could maybe have a cover or so to make it cleaner. (Or keep it clean). The breakfast could be a bit bigger for the price and a second pot or pan in the kitchen would be helpful. Everything else was great, though :)