Such a pleasant turn of events. We ended up at Hotel Nya for one night last minute after booking at another hotel in the area that was just a bit too noisy and hot for our 2-month-old infant. I had seen the property before and thought it was stunning, but was nervous to book a typical hotel stay (sharing walls with others) with an unpredictable, potentially crying, infant. Hotel Nya was able to accommodate us last minute and allowed us to enjoy the pool facilities while we waited for our room to be ready. I wasn't sure how baby-friendly a property this nice would be, but they provided a travel crib, left some milk in the fridge, and even had a kiddie pool and toys next to the main pool. Great water pressure, comfortable bed, great AC. The property feels very boutique and was mostly young couples and one other young family. The location is just minutes from the Montezuma waterfalls and Montezuma Beach but still feels very lush, private, and part of the natural surroundings. Though we loved our visit to Santa Teresa, Montezuma felt like a much more authentic Costa Rican town. We had one of our best wildlife experiences of the trip here when we were treated to both Capuchin and Howler monkeys swinging from the trees at dusk-- right outside our room! We watched them play for half an hour from our balcony. I would have loved to have had more time to explore the trails on the property. We ate dinner at the hotel restaurant, Ubin, which was one of the best meals I ate during our week in Costa Rica. (Get the sea bass.) Even though it's a very upscale experience, we never felt uncomfortable when our baby was a bit fussy during the meal. Breakfast at the restaurant (included in our stay) was also delicious. We would absolutely stay here again if we returned.

Nothing.

Clean, safe, walking distance to the beach and friendly staff.

My stay started off a bit rocky, my original room had issues with the AC and the shower leaked onto the floor. However, I really have to give credit where it’s due: Esteban completely turned the situation around. He was incredibly helpful and understanding, and quickly offered me an upgraded room, which made a huge difference in my experience. This isn’t so much a complaint about the property itself, but more about how these small maintenance issues can impact a first impression. That said, the staff’s responsiveness, especially Esteban’s, more than made up for it. Great customer service goes a long way, and thanks to that, I still had a comfortable and enjoyable stay.

The hotel is well located for downtown Montezuma, but has a really tranquil and quiet feel, surrounded by vegetation and the bonus that the monkeys visit each evening. The pool is a good size and picturesque. The restaurant facilities are also really tastefully done. Unfortunately the restaurant was closed during our visit except for breakfast (which was only advised after booking).

We booked a Queen Terrazza room (which showed on booking as the same price as the King balcony) but the room is quite dark, and the walkway to the balcony rooms crossed over the outdoor terrace. We asked to move to a King balcony room and they were able to accommodate the switch for 2 nights of our stay. The balcony rooms are much nicer. The hotel refused to honour the price shown on booking.com when we switched rooms, and booking.com themselves are taking no accountability for honouring the price shown on their site, which is pretty poor customer service. We were also disappointed that the hotel restaurant was only open for breakfast; and breakfast was particularly slow as they were training new staff (to be fair, the chef came out and apologised for the 45 mins wait).

The location in Montezuma village was fantastic, everything in walking distance and the village itself charming. The surrounding greenery around the hotel was lovely, well kept and marvellous, plus lots of animal spotting (tapiri, monkeys, frogs). We also loved the pool and breakfast area. The additional option of yoga was magnificent, the terrace it was practiced on, was hidden in the midst of a jungle, with ocean and nature sounds all around you - nothing short of amazing! Even though the room itself did not have a balcony, the terrace outside with seating was nice.

The room was very small and felt cramped - nowhere to open your suitcase. It also was very dark, the windows were to the backside into the forest and gave no light. The bathroom was also scarce - no space to put your toiletries. The recommendation probably is not to book the basic room, but one with own balcony. Breakfast choice was a bit limited, you could only get either just fruit or just eggs, but to have both, there was an extra charge.

The Hotel is beautiful and we enjoyed sitting on the balcony of our room looking into nature. The hotel area is quite big and in the middle of nature but still right within Montezuma. Everything was clean and we also enjoyed the pool. The food at the restaurant was also delicious.

The only thing which I want to mention is that during our stay some of the staff seemed partly annoyed or not really into it. The website and Instagram of the hotel suggest a warm hearted place. The staff was not unfriendly per se but kind of cold or not really into it. It was a bit of a strange experience as it influenced our experience of the place.

Great location and the hotel is nicely designed, but starting to look shabby and need a deep clean, The hotel is a separate business to restaurant and whilst they serve pretty good food,the staff were absolutely atrocious and clueless, the bar was never stocked, so every item they were leaving bar to go get 1/2 an hour was about time for two Margaritas each day! It was so frustrating that we didn’t bother eating there after the first night. The hotel staff very efficient and couldn’t do enough to help and very charming. We stayed here for a special occasion and the restaurant. We were disappointed.

The restaurant staff and cleanliness of restaurant.

Situated two minutes from Montezuma town adjacent to the stunning beach it is ideally situated with all sorts of wildlife wandering around. The pool is a peaceful heaven and regular clean beach towels available all day. The reception staff were excellent (Maria) and the Manager in making us welcome.

Our room (suspect cheapest) was very cramped and the accessibility shower leaked water out of the bathroom and into the room, no matter how softly we put the shower on. They are making every effort to develop and fix issues, so would definitely recommend this gem even if you are on a budget as cheaper food options (many excellent) just down the road.

The location- quiet area but yet a few minute walk to town. You could hear the sound of the waves from the ocean from the property. The pool was big with many lounge chairs and umbrellas for shade. The staff/manger were very helpful. The property was very lush and tropical. I got a room with a terrace- it was nice to sit outside in the morning.

The air conditioner in my room was not working great the first night or second night. I mentioned it to the staff the second day, however, it was not fixed. It was blowing air but not cool air. I ended up extending my stay and by the third day, the staff addressed the issue.

One of the best hotels I’ve ever stayed in all over the world! Small, boutique hotel in lush, quiet jungle setting. Daily sightings of capuchin and howler monkeys. Staff was incredibly responsive to any questions or requests. Dreamy beds and pillows. Great amenities - body wash, shampoo, conditioner, hand soap, lotion, and insect repellant. Loved the electric kettle with French press and CR coffee (or tea) with lovely large coffee mugs! Nightly treats and turn down service. Daily breakfast delicious. Amazing selections of fantastic meals and snacks all day at on site restaurant. Fully stocked bar with amazing cocktails. Every staff person we encountered, even on paths and grounds, was incredibly friendly and kind. Actually sad to leave this little slice of paradise.

ZERO complaints

The breakfast was amazing - I had been there for a family trip before and remembered it, so we chose to make the first stop on our honeymoon be Hotel Nya. Best omelette I've ever had. The serene atmosphere is great and staff are super accommodating and kind. You're close to everything while being out of the way. Love the wildlife on the property - monkeys and iguanas! The little touches like the tarts in the afternoon are amazing. We loved reading in the restaurant lobby. Super walkable to everything you need!! We were there during a heatwave and the AC was a welcome respite. Would stay here again any time.

There was a stain on our sheet one time but it was probably a bug. They do leave your door cracked while cleaning and a giant cricket got in that gave us a fright- but that's all part of jungle life, baby! If you don't want to pay for fancy water in the restaurant say you want tap water - we weren't expecting a charge but got Voss or something on accident.