Location, welcome drink

The room needs some renovation. I would expect it will be in better state in 4* hotel: toilet buttons, scratches on walls, balkon table,... There were not properly cleaned places: Hair on the bed, edges of the flow could be cleaned better, billiard table in the lobby have lot of dust. Personal didn't say us about free parking zone just in front od the Hotel, only about the paid parking (100 or 200 czk per 24 hours next to it).

Great breakfast and service. Perfect location to the center and for short stay.

Hotel was very popular but it also showed it on the appearance of the hotel, as some furnitures were worn and a bit dusty.

The best part of the hotel is the front desk staff. Adela and Olga were very welcoming, recognized my wife's birthday and upgraded our room to one with a balcony, sent a complimentary bottle of wine and sweets, and were very nice overall. The room was 5th floor, and the hall decor is strange, but the room is spacious. The location of the hotel is very convenient for in/out and for the train station, but not central. The breakfast was ample and good, with nice staff. Parking is easy across form the hotel and pretty cheap at 7 EU per day. Dinner at the hotel restaurant was pretty good too.

Strange decor in 5th floor, low quality amenities and even toilet paper - not expected from Pytloun hotels

It is a great location, right near the city center, and a couple minutes from the local concert hall "Dům Kultury Liberec", so it is the perfect choice if you visit any event at the DK. It takes just around 9 minutes walk from the local Flixbus/Regiojet stop. The staff is nice, the room was very cozy, it's an overall great place to stay.

Not that I didn't like it, but a thing that could be improved a bit is the breakfast area. It's a bit hard to navigate, and find the starting point of the line, especially when there are many people in the room. And it would benefit from adding some trays for the customers. Without trays one currently has to just fit their breakfast into one small plate and dodge people while getting through the crowded room, hoping to not drop the breakfast from the plate.

We traveled as a family and everything was fine including rhd breakfast in my opinion quite rich and with fresh food. We had a disavventure because, probably vandals, removed the plate of our car. We found out in the check out morning and the Manager was extremely kind and helpful offering us free food and drink as we were waiting many hours for the police to come. The Staff also was super kid and helpful during this disavventure. Grwatful for their help and support.

We had a little disavventure with long waiting times during one evening at the restaurant of the hotel (big groups attending the venues), but the rest was fine.

The hotel's design is nicely done; it's clear they wanted to create something that made an impression, and I'd say they succeeded. We got a room upgrade; the room we got was spacious and modern, the beds comfortable, the shower strong and hot, and the balcony was nice for enjoying a bit of the autumn sun. The welcome drink in the bar was a nice touch, and the breakfast had a very good selection, and the quality was good too. Location wise, it's ideal if coming by train; the train station is 5 minutes in one direction, and the heart of the city five minutes in the other direction.

The door could have offered better sound insulation from the corridor; this seems to be a problem in every hotel of the Pytloun chain that I've been in so far. There was a bit of a misunderstanding around breakfast times on our first day; the receptionist said the breakfast on a Saturday was until 11, the key card said the same, but when we arrived at 10:30 we were told it was only until 10:30 that day, but we could quickly take something.

The breakfast was a highlight - delicious and satisfying. The rooms themselves were cozy and impeccably clean. I particularly enjoyed the staircase, adorned with photos chronicling the hotel's history, adding a unique touch. The common area, furnished with comfortable chairs, tables, and a sofa, provided a welcoming space to relax. Overall, the interior design throughout the hotel was truly impressive.

The mattress, unfortunately, was much too firm for my liking, making it difficult to get a good night's sleep. As a side sleeper, the hardness resulted in some discomfort in my hips. Back sleepers might find it more suitable. Additionally, the lack of soundproofing in the rooms was an issue. Conversations from the neighboring room were easily audible, and my initial room had a noticeable gap under the door, allowing noise from the hallway to filter in.

The hotel staff was super friendly and helpful. The receptionist Anezka made the entire experience even better when she greeted us and congratulated my wife for her birthday and informed us that there was a bottle of prosecco as a gift waiting in the room.

The restaurant waiter took our welcome drink voucher and said that our 2 Pepsis would not be charged. Also, they forgot to serve my salad, and by the time my wife finished her's, I had to remind them about my salad. They brought the salad eventually and said that they would not charge for the salad because of the long wait. When the bill came, I trusted that the 2 Pepsis and the salad would not be charged, so I paid the bill. Next morning when I left the room, I had a look at the receipt and saw that I paid for EVERYTHING. I feel stupid. I did not tell my wife not to ruin the amazing experience she had and I could not "fight" for it in consideration for her. Pity.

We went for a bike trip to Liberec. There was a possibility to store our bikes in the hotel which we really appreciated. Breakfast were amazing and staff always willing to help! The hotel was located in a short distance from the city center so we took a short walk to explore it a bit. The next day, we went cycling to Jested so the hotel location was also a great base for it. There is a possibility to park your car in an outdoor parking lot opposite to the hotel for 8 EUR/day.

The only downside was a TV in a room which started updating automatically during the night so it woke us up. It was really noisy during the night - we could hear trams, cars, people shouting from the street. So, if you are sound sensitive, bring your ear plugs. ;)

I loved that there was 24 hour reception, snacks and a welcome drink upon arrival, a fully stocked minibar, comfortable room with 3 different types of pillows. I organised late checkout without a problem and was not disturbed by the housekeeping (as I am in most hotels) parking was easy and convenient, I enjoyed the jacuzzi bath and the staff were friendly and professional. Daria and Bara were particularly helpful.

I loved everything about the property. The only thing I didn’t like is I wish I could stay for longer.