Apartment was lovely with a private pool. Kids loved the splash park. We went 4 times during our stay x

Breakfast was a joke. The amount of people was ridiculous. It felt like feeding time at the zoo. Staff at the restaurant were not engaged. Had to get my own menues, had to stand up and find staff anytime we wanted to order. They didn't care. Menu was catered to Russian tourists no pad thai on the menu but you could order a borske????? Tried to charge us 50 dollars as my child ate a Mango in the room and dirtied a towel. We took it to the laundromat and got it cleaned ourselves. Staff were not friendly. I would recommend a family run guest house and avoid these huge resorts

We loved the resort feel with a variety of activities and restaurants within the complex. The pool by the beach was stunning and well set up to watch the sun set over the ocean. We also loved the access to the Splash Park which was fun, safe and great for the kids. We had a family room which was a good alternative to sharing a room, or paying extra for a 2 bedroom apartment.

Nothing - all was value for money.

I loved the spacious apartment. It felt very comfortable. We loved the water park and swimming pool near the beach. There was a pool for small kids. We stayed there after a long flight for 5 days. It's great if u have kids and dont want to spend one hour in the taxi to go to patong beach. Also a great place for kids.

I didn't like how hot the breakfast area is. And they turn off the lights and turn off the AC when the breakfast time is over.

- Pool Villa is remarkable experience - Place is natural, green and relieving - Water Park is amazing activity for kids and adults - Stuff are very nice

- Breakfast buffet is limited with no cheese menu - Water Park safeguards are not serious at job and leave some positions empty several times

Spacious rooms, bathroom, and private pool. The beach viewpoint for planes. The room is nicely decorated. There were some type G power sockets. The hotel restaurants had good food and plenty of space. The noise of the planes was not an issue for me. There is a nice selection of restaurants, shops, and traditional Thai massage parlors outside of the hotel

The commode seat was a bit wonky. The drawer railings were not the soft-closing type. The Bathroom door hit the towel used as the shower cubicle carpet. The power outlets under the desk did not work in one room. The stairs inside the penthouse were not level. The breakfast buffet needs more items. The main doors slam loudly and can be distracting when other guests are moving about

The waterpark was good even though it was a little bit old. However, it was well maintained and joyful for both kids and adults. The kids' club programs were nice, and the staff of the club were very kind and cooperative. The breakfast had a good diversity even hough the restaurant is crowded. The beach and swimming pool were nice.

1. They requested a deposit of $200 in cash and refused to hold the amount from the credit card. 2. Toiletries were not refilled, and many of them were not available, such as conditioner, tooth kit, and slippers. 3. In checkout day, we were asked to leave the room rudly by one of the reception staff. Although we stayed for 4 nights but she said if you stay for more than an hour, you will be charged

Place was well appointed. Water park next door with free entry and golf carts to take you around. Typical western 4 star resort with Thailand prices. And plenty of food carts just outside the venue. A group of us stayed in two rooms as we were travelling to our next locations. The staff were great in arranging some of us too have late check-out as our place wasn't leaving till later the evening. The water park was fun for us adults and not too busy during the week. The travel to the airport was 20 minutes by taxi. We found it easy as we had pre booked ours earlier.

All was good on our end. I wouldn't say this was the way to see the good parts of Thailand, as many tourists stay here. But for somewhere to relax before or after a flight, it's perfect.

Good place, great pool and breakfast. Rooms great, big and clean

It is too big, you need to drive by golf carts, but the personal is friendly and we never waited too long. Breakfast are too far, so if you want to take breakfast and than take some small snack later on it is not possible, they do not even allow you.

This was our second time at the resort. Our kids ages 8 and 10 enjoyed the waterpark and beach front pool fullly. The room was renovated compared to last year so the bathroom was better. The bed and pillows were softer and more comfortable for us this time. We had daily room cleaning. We stayed for 7 nights and we had enough to do between the pools, beach, waterpark, and kids club. We didn't did any excursions, except a 30 minute walk down the beach to the jutting out point a bit south where we snorkeled a bit with our own masks.

The buggy service seemed less frequent than last year. Some of the pools in the waterpark could be refreshed (many tiles coming up). Breakfast was ok, but the fruit selection was very limited (only dragon fruit, watermelon, and underripe cantaloupe or guava).

If it weren't for a staff member named Paul it would have been a bad experience.I arrived on the 19th October for one night. I called reception early on the 20th to extend and told I needed to go to reception at 12:00pm to make the booking. When I did go to reception I was informed that the Resort was fully booked and informed by two female receptionists there was no possibility of extension. I returned to my room to collect my luggage and thought to check Booking.com. Booking had rooms available. Before making the booking, I then called reception, that rooms were available on the website and whether I should book through Booking.com. The same receptionist told me there was no guarantee the rooms on Booking.com were available and it was for me to take the chance. I did successfully book a room on Booking.com for an additional night and proceeded to reception to pay for the new room. Thankfully this time Paul served me. He was apologetic about the confusion and upgraded my room for an additional two days as required. I think the issue here is that the Resort was fully booked but due to the bad weather the Resort recieved a number of cancellations. This bad experience could easily have been avoided if the first staff member explained the situation and maybe asked me to wait to confirm if there were any cancellations.

Being told the Resort was fully booked, then to find Booking.com had rooms available