This is our second time at the resort. Facilities were good, staff great as always, very clean.

I didn’t like that we reserved two suites with pool access like I had booed before and were not given the rooms I had paid for. My husband and I were celebrating our anniversary and were happy to choose this resort that really enjoyed before. The rooms were close to the pool but not pool access. I mentioned my concerned to the front desk when we checked in and that evening as well, came back in the evening and was told to come back in the morning and again nothing was done. I was offered rooms that were around the same distance to where we were. It really bother us that we had made our reservations two months ahead of time and they didn’t resolved my problem.

We really enjoyed ourselves. The room was clean, the beds very comfortable. The bathroom was clean and modern, and the shower was great. Enjoyed the outside balcony. The food overall was pretty good, lots of choices and always options at the buffet. The steak restaurant was outstanding. The drinks were outstanding and we enjoyed the poolside activity, always something going on (dancing, pool aerobics, entertainment. Everyone we encountered was friendly and helpful. The gift shop here (and at the neighboring resort) actually had good prices, better than the off site which we took a shuttle too and was a waste of time. Advice is to stay at the resort for reasonably priced clothes and souvenirs.

Small things, but they were taken care of right away (replacement of lack of soap in shower). Also, the diffusers used in the room really bothered me, but problem was solved by sticking it out on the balcony for the stay. Also, we weren't made aware of the 90 minute time share presentation (was told it was a complimentary breakfast), but when we realized what it was, we left with no problem.

The property was beautifully kept with manicured lawns and smooth walking paths. Loved seeing flamingos, geese, herons and local wildlife on the property as you sat outside to eat.

Not applicable.

We really enjoyed our stay at this Iberostar. All people working there were friendly and helpful (they all worked hard to make people’s stay great). Some of them spoke good English, some of them a bit less good English ,but we never had any troubles to communicate with anyone (what I was afraid about reading some comments). It always helps if you know a few basic words in Spanish. The food at the hotel was great! We loved and buffet and a la carte restaurants (we went to the greek , steak and italian restaurants). Nice thing was an icecream stand at the pool area. Fresh fruit juices available during all meals(something what we missed in other iberostars in other countries) Kids club was quite nice too. They had a lot of activities and ladies working there were sweet to kids. Room was spacious and pretty comfortable. A whole hotel was clean.

The room had a few broken things (we were not so bothered about it). Definitely would be good if they would do some renovations of the rooms. AC wasn’t cooling the room as much as we would wish, but we also used the fan together with the AC and it was fine(way cooler than outside anyway). In general we were happy and we would happily come back to this hotel.

There needs to be meals prepared everyday every meal for vegetarian. Difficult to find things to eat if you don't eat meat

The lack of meals for vegetarian

This hotel is a great option within the mid-price range from the Iberostar network. The property boasts a spacious territory shared with four other Iberostar neighbor hotels, though the main area is expansive enough to fulfill most needs. Featuring two pools (main and quiet), a beautiful beach with a bar. Regarding accommodations, while there was a typical hiccup with our initial room, the staff handled the situation smoothly, and we were relocated without any hassle on the second day. Admittedly, the interior of the rooms may appear slightly dated, but they are kept clean and pleasant. As for dining, I can't speak for the à la carte restaurants as I stuck to the buffet throughout my stay. Fortunately, the food selection left me thoroughly satisfied. Despite being gluten-free, I found plenty of options beyond the expected pizza and burgers, including a diverse salad bar, customizable fish and meat dishes, and an array of vegetables. While breakfast and lunch offerings remained consistent, dinner introduced new themes such as sushi, seafood (including crab legs), Italian cuisine, and local specialties. The hotel's bars are noteworthy, always open and offering a commendable selection of rum, whiskey, and appetizers. While you won't find Moët champagne at an all-inclusive, the rum selection is extensive, and the cocktail options plentiful. The lobby coffee shop is a particularly appealing feature, perfect for a quick pick-me-up upon arrival or departure. As for the beach, it's a significant highlight for me. Expect constant waves due to the ocean setting, but cleanliness is well-maintained, with no seaweed issues during my February visit. While snorkeling isn't the main draw here, the vibrant water colors and expansive shoreline provide ample opportunities for relaxation and leisurely strolls. Hotel security is present for added peace of mind.

Service: I was unprepared for the lack of English-speaking staff. It's disappointing that only 2 out of 5 employees at the reception can fluently communicate, rather than merely repeating key words and assuming the rest of the conversation. Buffet: I would suggest better management practices. When a manager is present in the buffet area, the waitstaff tend to be more efficient. In their absence, servers seem more preoccupied with chatting amongst themselves rather than assisting guests. For example, I received the wrong drink several times or was not served at all. Water sports: Given the weather conditions, I would recommend considering options such as wind-surfing, which could be in demand.

Beautiful grounds, pool, beach. The restaurants and buffets were delicious and the staff was incredible. the shows were so much fun and the entertainment staff did such a great job engaging everyone. It was clean, albeit a bit dated in the rooms. Just a perfect and wonderful birthday trip with my mom.

Nothing, it was all great. The rooms maybe could be updated, but who cares. we barely spent any time in the rooms.

Great hotel. Food was generally well done and delicious, the only downside being the French restaurant which was horrible the day I gave it a try. Rooms are big and new. Golf cars help you get to your place faster. Some facilities have a low number of staff so you might need to wait a little to be attended.

Overall a great stay.

Amazing resort to stay, you can exercise at the gym, have fun playing tennis or ping pong, do kayak, entertain with daily activities everywhere. Also good maintain facilities and friendly staff. Good quality drinks and food. It's definitely one of the best options and will come back

If I have to complain about something, it is about the AC doesn't cool very much the rooms

I think they have to improve the entertainment. Day entertainment around the pool is boring and post shows at night as well. Dj music selection in not varied.