The kindness of the staff stood out during our stay. They were always friendly and accommodating. The food was acceptable, and we had a pleasant dining experience. Our room was nice and comfortable. A special thanks to Tina from the animation team, who was responsible for the mini disco for kids—she did a fantastic job keeping the little ones entertained

There was a lack of variety in the food, and refills were not provided most of the time, which was disappointing. Additionally, the animation team could use some improvement to better engage guests.

Well, as for my experience at the Novotel Marsa Alam Hotel, it was pretty great in general and it was nice as well, but I have some feedbacks that I would like to add there in a friendly way as a friend who works in the hotel's fields and not like a guest. First, I would like to express my admiration for the grill and what is served there because every day the taste was great from the butcher section and they really deserved 100 out of 100. Then I moved to the hot section which was also great and the taste was very good. I know that there are not many options but this does not negate that the hot section was worthy of 10/10 in terms of Paying attention to the taste, also the Gardemange in the Salad section that it has is also wonderful. The salad was varied in terms of international and also oriental types and many such as mini sandwiches that were sometimes served with dinner and lunch meals inside the restaurant. Also the bakery section was very nice for breakfast and it deserves 10/10 as well. There is no doubt about that. The morsel of bread was amazing and cooked with precision. The taste was very nice as well and nothing bothered me there and all the things in the bakery were very good. Go to the pastry section. This disappointed me a little because it was not often artistic. There is a lot that the hotel’s pastry department must work on, especially oriental sweets, because they were often not at the required level. Therefore, I personally hope that a little work will be done on the pastry department and the matter will be developed there, I know that sometimes it has to do with materials, but creativity can also be done with a few materials. I would also like to thank the public chef there for his frankness in everything and how he can control Quality and how he is a very respectable, friendly and very calm person. This is with regard to food. There were no problems with it.

Only two small bottles of water a day One bathroom on a large beach, should be more than one Snacks at the beach and pool and their timings The hot water has had some problems in the last 5 days

Room is good with nice pool view, quality of food is very good,,the guardian on the pool is so helpfull as he offered a life jacket to my handicap kid , receptionist did his best to satisfy our need

Some staff at restaurants not well qualified to deal with guests,no food variety, unfortunately only one elevator available and it broke down so suffered with my handicap kid and waited long time to get help

A good hotel for that money. really friendly animation team, life guards, some bar tenders and some waiters. Beautiful coral reef right at the end of the pier.

We had some issue with one of the waiter who was extremely rude to us. We made a complaint and assistant general manager helped us a lot and tried to do his best to please us. we end up happy with his offer and he was really helpful.

clean and comfortable rooms good pools buffet was very delicious but limited varieties receptionists were helpful

snacks is less than simple island bar guy was not welcoming and does not deal professionally

Staff are so kind Facilities is wonderful Food was amazing

Seashore is not suitable for swimming, rocks all over the shore, parents and kids couldn't enjoy the sea, was so disappointed about that

Snorkelling in the sea in front of the hotel was very good. We saw countless types of coral and fish in the sea. We even saw a sea turtle once. We did not see any sharks. I would recommend this hotel to travellers who want to snorkel in the sea. Finally, room attendant Mr Ahmed did a perfect job and cleaned our room every day, thank you Mr Ahmed!

I have been coming to Egypt for several times a year. I stayed at Novotel (Marsa Alam) for the second time. We were warmly welcomed at the reception by Mr. Mohamed Hassan. A fantastic employee who provided us with wonderful service throughout our entire stay. It didn't just stop with this employee. "Every" employee, even the gardeners, luggage carriers, cleaning crew, lifeguards, entertainment,... are incredibly friendly and "extremely" helpful. Never seen before! An over the top amazing service. Every corner of the hotel is extremely clean and beautiful to stay in. The rooms are very large and beautifully decorated and maintained. Massive options with entertainment, wellness and other relaxation options,... The food is super fresh and very tasty. And all this in high season! I can fully recommend this hotel to everyone. Stop looking for other hotels. Thank you Novotel and all staff for the fantastic stay. Continue with this amazing vibe. To management: take care of all your employees, they deliver extremely fantastic work🙏👌🤝 We see eacher back very soon, that's for sure! Btw: the "Sea World" diving centre linked to the hotel has the same wonderful values and I higly recommend it (there is a very beautiful house reef).

Nothing bad to say

Extremely Clean and relaxing to disconnect and recharge

NA

Rank #1 among the 5 resorts I have been in the red sea. The staff was excellent. The new manager, Mr. Reizian, even organized a drink to present his staff to guests which allowed us to discuss and to learn a lot from their point of view. Clean room, clean beach, nice to swimm. Saw delphins, turtles and all the type of coral fishes.